Sandra Akins Email & Phone Number

Paragould, Ar, Us

Kennett, Missouri, United States

• Managed team workflow in lending, insurance sales, and collections to ensure operational efficiency• Analyzed daily reports to identify trends and implement strategic actions for business growth• Collaborated with branch managers and executives to develop and implement policies and procedures• Resolved customer issues and inquiries to promote customer retention and satisfaction

Kennett, Missouri, United States

• Engaged with customers to determine their product needs and provided detailed answers to inquiries.• Made collection calls daily, assisting customers with delinquency issues, and data entered loan applications.• Communicated with customers about loan and insurance products, reviewed credit bureaus, and maintained cash drawer.

• Managed workflow and assigned projects to staff to ensure timely completion• Conducted audits to maintain production and quality standards• Submitted daily production reports to senior management for review• Handled payroll responsibilities efficiently

• Managed manual inventory of claims and corrected processing errors using four software programs to determine member and patient eligibility.• Served as team lead in supervisor's absence and acted as a backup technician for production control databases.