Sandra Pèrez Email & Phone Number

Puerto Rico

Puerto Rico/ Virtual Office

•Proactive identification and creation of new business opportunities•Active winning of new customers outside of the existing customer base•Promotion of new products & solutions•Active generation of customer insights; identification of key decision makers, analysis of major stakeholder etc.•Creation of customer specific strategies•Customer visits and build-up of lasting relationships•Contract management•Attendance at trade fairs and marketing activities•Identification of up-/cross-selling opportunities•Focal point for customer management•Management of customer feedback•Setup of negotiation, dates and strategy•Leadership in negotiation process•Organization of all relevant signatures and documentations•Distribution of information and negotiation internally•Organize proper handover of contracts•Seamless integration of new contracts•Coordination of relevant stakeholders and governance bodies in escalation cases•Single point of contact for customers

Puerto Rico/Virtual Office

Act as the single point of contact at Assurant for assigned clients. Manage and monitor all initiatives and projects relating to partnered programs. Act as the internal and external liaison for in-house client services.* Implement new programs effectively and efficiently* Identify new business opportunities within client organizations and highlight, sell and execute resulting initiatives* Develop and maintain positive relationships with key contacts * Manage and monitor all initiatives and projects relating to partnered programs.* Effectively manage and diffuse client concerns and escalations in an appropriate manner.* Provide narrative to Sr. Management on a variety of business reports including the ability to evaluate the programs financial performance against various goals and benchmarks.* Develop recommendations based on program performance through financial analysis, report any problem areas and provide solutions and alternative recommendations.* Troubleshoot and problem solve critical issues independently and source appropriate support channels to resolve issues and/or move forward with new initiatives.* Ability to escalate issues appropriately and effectively when necessary throughout all levels of the organization.* Conduct or participate in training sessions that support client programs.* Prepare and conduct Business Reviews by coordinating, creating and verifying all documentation and all other participation and logistical arrangements.* Participate in contracting/re-contracting process as required.* Meet with senior representatives of client organization independently.* Demonstrate a clear understanding of the financial and contractual arrangements for assigned clients.* Participate in the RFP process* Recommend changes to existing processes and procedures and implement changes in a lead capacity.

Florida, United States

Represent one of the largest wireless service providers in the US in national retail locations such as Radio Shack.Drive product sales, visit locations and train employees.

Represent AT&T in National Retail Locations Such as Radio Shack, Best Buy, Costco, Sam's Club, Drive sales in these locations, Visit regularly, Manage a group of promoters from the sales channel.

Master'S Degree, Business Administration And Management, Mba

Bachelor Of Business Administration (Bba), Human Resources Management/Personnel Administration, General

Activities and Societies: SHRM