Sandra Aragon Email & Phone Number

Fresno, California, United States

➤ Providing strategic management and direction while overseeing distribution center operations with 35+ direct reports.➤ Managing the team to ensure all orders are correct and delivered timely in alignment with company standards.➤ Driving process improvements, designating workloads, and supporting receiving, repack, and over-the-road functions.➤ Managing the budget for a large distribution center holding inventory over $44M and annual sales of $0.5B.➤ Educating associates regarding safe, clean, and efficient operations including labor coverage and compliance.➤ Functioning as the subject matter expert in ensuring compliance with regulatory standards and industry best practices.➤ Mentoring, training, and developing team members to drive continuous improvement and facility performance.➤ Meeting or exceeding daily production goals, assisting other departments, and identifying staff education opportunities.➤ Developing and maintaining standards to ensure inventory accuracy and ensure dynamic staffing to meet goals.➤ Ensuring employee safety by following safety policies and procedures and leading process improvement initiatives.➤ Creating daily job assignments, conducting assessments, and providing feedback to identify areas for improvement.➤ Utilizing internal systems such as SAP, SCI, Tableau WMS, Kronos, and SimplyVMS to manage warehouse operations.➤ Collaborating with the HR team and senior management to resolve staffing challenges and recalibrate initiative.➤ Optimizing work performance and productivity through collaborative efforts and following up with issue resolution.➤ Supporting multiple team leaders in achieving service standards for quality, accuracy, timeliness, and productivity.➤ Preparing and maintaining employee attendance records and upholding compliance with applicable laws and regulations.➤ Working closely with HR Department to discuss, optimize, and facilitate talent management operations and recruitment.

Fontana, California, United States

➤ Managed over 40 direct reports within the Receiving Department by allocating resources and assigning tasks.➤ Oversaw warehouse operating systems and shipping/receiving processes and made improvement recommendations.➤ Supervised staff in managing system inventory, restocking products and items, and assisting other departments.➤ Ensured strict compliance with state and federal laws and operational regulations as well as safety requirements.➤ Shipped out $7M to $10M daily per shift and cross-trained to work in the inbound and outbound departments.➤ Monitored performance efficiency and maintained service excellence in a fast-paced distribution center environment.➤ Promoted operational excellence by maintaining quality standards while meeting daily production goals.➤ Advanced training initiatives, coached staff, and evaluated team performance to identify areas of improvement.➤ Oversaw inventory control, analyzed performance metrics, and provided management reporting and root cause analysis.➤ Identified effective budget management and resource allocation strategies by finding alternatives in transporting items.➤ Streamlined operational efficiencies and increased inventory accuracy by 4% and reducing shrink levels by 20%.➤ Maximized business productivity by over 10% by encouraging, advancing, and leading cross-training initiatives.➤ Introduced leader standard work for team and increased inventory accuracy by 4% and reduced shrink by 20%.➤ Administered behavioral and performance reviews and provided feedback to realize project management proposals.➤ Strengthened internal and external professional partnerships by seeking feedback to ensure customer satisfaction.➤ Identified deficiencies to improve the shipping process and recognized opportunities for continuous improvement.➤ Led warehouse associates, maintained inventory reports, monitored work efficiency, and promoted safe operations.

Fontana, Ca

➤ Delivered outstanding customer service/experience by identifying customer needs and addressing their concerns.➤ Anticipated customer needs to resolve issues and other potential problems while actively demonstrating compassion.➤ Offered excellent service to callers while utilizing internal systems such as Five9, SAP, Web, and Salesforce.com.➤ Showcased outstanding performance and attained 99% quality audit rating while handling 10+ transactions per hour.➤ Assisted B2B and B2C customers in warranty, product knowledge, technical support, and placing warranty orders.➤ Reached individual and team performance goals by inviting, receiving, and implementing coaching feedback.➤ Participated in regular team huddles and offered valuable insights and recommendations to improve customer service.

➤ Retail Sales Associates and Customer Service – Kohl's Department Store, Ontario, CA – 09/2014 to 05/2019➤ Provider Relations & Language Services – Gómez and Associates Inc., Redlands, CA – 02/2016 to 11/2018➤ Sales Associate – Canary Wireless, Riverside, CA – 01/2014 to 08/2014➤ Student Academic Advisor Intern – California State University, San Bernardino, CA – 2015 to 2016