Sandra Ashraf Email & Phone Number

As the Care Communication and EmployeeEngagement senior, I have a significant impact on Customer Care employees' performance through the engagement activities .Key responsibilities include:Responsible for building the team staff from scratch.• Responsible for managing and training team members.• Creation and implementation of proactive communication plans and campaigns to engage our people in Care globally with our Strategy, Results, Culture and Brand• Manage the communication process and maintain the agreed upon look & feel in all communications internally among teamsManaging Employee Recognition Programs (Monthly and quarterly) for customer care top achievers to make our emplovees feel valued and appreciated to keep their high-performance consistent and to programs to drive our Customer Experience through our people.• Customer Care employees that server CC strategy & Decrease KPIs gaps & Challenges.Manage and executing the communication plan of the customer care strategy with all its ongoing activities and events as well as all the proiects that comes.• Managing and Appling Gamification concept campaign activity (من سيربح الايفون) to achieve:Enhancing customer care employee's performance especially customer satisfaction.[ Addressing employee's attrition rate. (Long term competition activity minimum 6 month to 1 year)The game thinking concept makes employees fee the rea motivation as their normal tasks and KPI's transform to accumulated points monthly to be able to win, and this is through an agreed pointing system.- E-learning courses monthly to enhance employees' awareness on customer satisfaction value.-Ensure developing new innovative ideas & new communication channels for Customer Care employees that server CC strategy & decrease KPIs gaps& challenges.-Managing Employee Recognition Programs (Monthly and quarterly) for top achievers to make our employees feel valued.Manage and handle all Customer Care planned and unplanned events.

Cairo Governorate, Egypt