Provide strategic planning and consulting for Mid-Market PMB Plans, coordinating RFP responses and client reports. Managed ongoing contract relationships with book of business.Built strong relationships with clients and consultants serving as the primary point of contact. Represented clients internally, coordinating with other functions to implement new clients and programs, complete projects and address ongoing service needs. Secured renewals and upsells.

Assisting clients through all stages of buying and/or selling a home. From discovering needs and wants, to helping negotiate the best terms on their contracts. It’s important to communicate constantly with my clients, keeping them abreast of the latest listings, recent sales and marketing tools. My goal is to ensure my clients feel they have made the best, well-informed decision when buying or selling their homes.

WALGREENS CORPORATE OFFICE• Served as primary and day-to-day contact to clients; conduct program reviews, assist clients through pharmacy audits; deliver program efficiency and optimize opportunities; identify and resolve issues.• Support each client for 340B audits by providing explanation of data flow through various systems.• Participate in client’s audit process; provide support on-site or remote; keep record of interactions.• Develop loyal client relationships• Collaborate with cross-functional teams • Maintain knowledge of healthcare/pharmacy services industry to recommend 340B program optimizations.• Guide and advise clients through all changes; analyze client needs to develop more effective reporting.• Determine process improvement/solutions; recommend system enhancements.• Establish excellent working relationships with internal stakeholders (IT, stores, legal, sales and service).

• Conducts events and work with clients to build mutually rewarding relationships: Lead home tours, host open houses, attend inspections, and guide clients through the real estate process based on their needs.

• Responsible for daily operations and relationship management of select Medicare Part D, including managing account status and resolution; responded to complex client requests using analytical skills.• Managed marketing materials processing and reporting required by the individual clients; these clients included employer groups, Medicare marketing partners, and national marketing organizations (NMO) offering a SilverScript insurance benefit.• Worked with internal department managers and decision makers to effectively manage projects from concept to completion, including coordinating timely project resolution; identifying, addressing and documenting best practices; and implementing and maintaining prescription drug benefits.

Senior Product Manager, Billing Solutions, AT&T, Hoffman Estates, IL, 2/2003 – 11/2009• Led team strategy, planning and execution for the design of new AT&T Enterprises and bill formatting across region comprised of 1.5 million customers; this project resulted in greater overall efficiency, significant reduction in company costs, and improved customer satisfaction with services provided. • Defined detailed business requirements for bill format after review and analysis of existing system; established cross-functional team communications to effectively plan, design, facilitate and execute bill messages, inserts, brochures and web landing pages; resulted in immediate $500K annual savings.• Coordinated and tracked enterprise standards for customer notification in 22-state AT&T footprint.• Planned, led and organized customer research studies to identify customer segments, trends and market opportunities through focus groups and online surveys.• Prepared and submitted reports with recommendations for further improvements to operational automated systems and the customer billing experience.• Transitioned company from antiquated paper billing system to e-billing, which resulted in significant cost savings to the mutual benefit of the company and its valued customers. • Selected to conduct research and execute a viable Bilingual Billing Strategy as an outreach to the Hispanic Community, which resulted in a highly positive impact on 1.2 million customer bills.