Sandra Basheer Email & Phone Number

Vancouver, British Columbia, Canada

• Champion Microsoft 365, cloud technology platforms, and advanced workplace technologies
• Identify user experiences and challenges, develop strategic plans to address them
• Drive client adoption through comprehensive training, coaching, and advocacy
• Empower clients to maximize value from productivity and collaboration tools
• Support clients in enhancing technical agility and adopting self-service solutions
• Collaborate with cross-functional teams to understand client objectives and needs

Vancouver, British Columbia, Canada

• Successfully owned a book of business with commercial enterprise accounts, fostered relationships with senior change managers to drive product adoption.
• Proven ability to identify digital transformation opportunities and cross-sell solutions by leveraging customer-centric value outcomes.
• Demonstrated expertise in building solution deployment strategies and overcoming technical customer challenges.
• Collaborated with other sales and technical teams to identify and grow opportunities within the territory, including negotiating contracts and agreements to maximize profits.
• Proactively offered solutions, thought outside the box, and brought forward ideas to overcome obstacles and make a positive impact.
• Comfortable with ambiguity and willing to seek direction if needed while moving easily from project to project and juggling competing priorities with ease.

• Conducted regular cadence business reviews and progress analysis for 40 corporate accounts.
• Built and fostered successful cross functional working relationships with sellers, technical account managers, alliance account managers.
• Coordinated with clients and Google on implementation/migration projects, professional services engagements, training, and cost analysis discussions.
• Reviewed client GCP usage data and presented anomalies and irregularities to key stakeholders within the client’s organization.
• Acted as a strategic and influential advisor for clients on GCP by proactively seeking out new opportunities for growth.

Vancouver, British Columbia, Canada

• Owned book of business with commercial enterprise accounts. Fostered relationships with senior change managers to drive product adoption.
• Lead post-sale stakeholder engagement in driving cloud consumption and achieved monthly active usage KPIs (7x MAU increases in Microsoft Teams / Teams meetings per quarter).
• Leveraged customer-centric value outcomes to identify digital transformation opportunities and cross-sell solutions.
• Build solution deployment strategies and overcame technical customer challenges.
• Flex-support Arabic accounts globally.

Vancouver, British Columbia, Canada

• Responsible for cultivating, developing, and nurturing partnerships with non-profits, government sectors, and small businesses.
• Utilize community partnerships to plan and execute events focused on supporting the digital transformation of EDU, businesses, non-profits, and individuals.
• Certified Microsoft Innovative Master Trainer.
• Produce events and organize meetings (venue, food orders, setup, time flow management).
• Organize volunteer opportunities for 30+ team members to support local non-profit partners, as well as uphold our company values.
• Drive brand awareness through strategically crafted community relationships.

Vancouver, Canada Area

• Maintained a high level of knowledge in all Microsoft solutions, including devices, and service offerings
• Presented complete solution offerings and sales support based upon each client’s unique needs, both before and after the sale.
• Facilitated large-scale showcasing and demos on Microsoft devices, services, and programs for other businesses and organizations.
• Administrative and Customer Account hygiene, including but not limited to creating and providing quotes, maintaining, and updating Customer Relationship Management programs in addition to pipeline management.
• Established a regular cadence of communication with business clients and proactively engaged to maintain usage and adoption of Microsoft solutions.

Vancouver, Canada Area