Sandra Basheer Email & Phone Number

Vancouver, British Columbia, Canada

• Champion Microsoft 365, cloud technology platforms, and advanced workplace technologies• Identify user experiences and challenges, develop strategic plans to address them• Drive client adoption through comprehensive training, coaching, and advocacy• Empower clients to maximize value from productivity and collaboration tools• Support clients in enhancing technical agility and adopting self-service solutions• Collaborate with cross-functional teams to understand client objectives and needs• Stay updated on new product features and effectively communicate updates to clients• Gather client feedback to refine solutions and create thorough documentation• Act as a community leader, fostering knowledge sharing and best practices

Vancouver, British Columbia, Canada

• Successfully owned a book of business with commercial enterprise accounts, fostered relationships with senior change managers to drive product adoption. • Proven ability to identify digital transformation opportunities and cross-sell solutions by leveraging customer-centric value outcomes.• Demonstrated expertise in building solution deployment strategies and overcoming technical customer challenges.• Collaborated with other sales and technical teams to identify and grow opportunities within the territory, including negotiating contracts and agreements to maximize profits.• Proactively offered solutions, thought outside the box, and brought forward ideas to overcome obstacles and make a positive impact.• Comfortable with ambiguity and willing to seek direction if needed while moving easily from project to project and juggling competing priorities with ease.• Built strong, long-lasting customer relationships as the lead point of contact for all matters specific to my accounts.• Communicated, presented, and influenced key stakeholders at all levels of an organization (including executive and C-level contacts).

• Conducted regular cadence business reviews and progress analysis for 40 corporate accounts.• Built and fostered successful cross functional working relationships with sellers, technical account managers, alliance account managers.• Coordinated with clients and Google on implementation/migration projects, professional services engagements, training, and cost analysis discussions.• Reviewed client GCP usage data and presented anomalies and irregularities to key stakeholders within the client’s organization.• Acted as a strategic and influential advisor for clients on GCP by proactively seeking out new opportunities for growth.

Vancouver, British Columbia, Canada

• Owned book of business with commercial enterprise accounts. Fostered relationships with senior change managers to drive product adoption.• Lead post-sale stakeholder engagement in driving cloud consumption and achieved monthly active usage KPIs (7x MAU increases in Microsoft Teams / Teams meetings per quarter).• Leveraged customer-centric value outcomes to identify digital transformation opportunities and cross-sell solutions.• Build solution deployment strategies and overcame technical customer challenges.• Flex-support Arabic accounts globally.

Vancouver, British Columbia, Canada

• Responsible for cultivating, developing, and nurturing partnerships with non-profits, government sectors, and small businesses.• Utilize community partnerships to plan and execute events focused on supporting the digital transformation of EDU, businesses, non-profits, and individuals.• Certified Microsoft Innovative Master Trainer.• Produce events and organize meetings (venue, food orders, setup, time flow management).• Organize volunteer opportunities for 30+ team members to support local non-profit partners, as well as uphold our company values. • Drive brand awareness through strategically crafted community relationships.• Evangelize the cross-platform Microsoft ecosystem through events and learning engagements.• Plan and facilitate large-scale trainings & demos on Microsoft devices, services, and programs.• Ensure the local community is immersed and well versed in the technology available.

Vancouver, Canada Area

• Maintained a high level of knowledge in all Microsoft solutions, including devices, and service offerings• Presented complete solution offerings and sales support based upon each client’s unique needs, both before and after the sale. • Facilitated large-scale showcasing and demos on Microsoft devices, services, and programs for other businesses and organizations. • Administrative and Customer Account hygiene, including but not limited to creating and providing quotes, maintaining, and updating Customer Relationship Management programs in addition to pipeline management.• Established a regular cadence of communication with business clients and proactively engaged to maintain usage and adoption of Microsoft solutions.

Vancouver, Canada Area