Senior Technical Support Engineer
Current- Specialist for Taleo Social Sourcing, Taleo Enterprise edition configuration settings, Oracle Fusion Learning Cloud
- Oracle Guided Learning Content Developer Foundations Associate
- Security specialist for Taleo Social sourcing
- Bug research specialist and Subject Matter Expert for Taleo Social Sourcing and Taleo Enterprise configuration
- Maintained one of the highest percentage of client satisfaction surveys in the different departmental areas where assigned
- Consistently maintained a 250% or higher level of client case ticket resolutions above department standard levels