Sandra B. Email & Phone Number

Austin, Texas, Us

• Specialist for Taleo Social Sourcing, Taleo Enterprise edition configuration settings, Oracle Fusion Learning Cloud• Oracle Guided Learning Content Developer Foundations Associate• Security specialist for Taleo Social sourcing• Bug research specialist and Subject Matter Expert for Taleo Social Sourcing and Taleo Enterprise configuration• Maintained one of the highest percentage of client satisfaction surveys in the different departmental areas where assigned• Consistently maintained a 250% or higher level of client case ticket resolutions above department standard levels• Seibel Call Center Admin handling user and group managements• Represented Oracle Support at the Oracle Live conferences for multiple times• Assisted in the interviewing process for hiring new service engineers for the department

• Image consultant specialising in professional and personal makeovers including fashion, makeup and hair.

San Jose, Ca, Us

• Technical Services Engineer on a Technical Incident Management team investigating and handling site related technical issues.• Two Years in Dublin Ireland as the eWatch Supervisor to set up a stable and experienced team that can handle all global site and GCS technical issues.• Six years as a Technical Specialist point of contact handling internal site technical issue reports and escalations to Product Development and Site Operations teams with a special emphasis on Cross Platform eBay/ PayPal issues.• Five years in the Trust and Safety Fraud and Investigations department handling high dollar merchant fraud investigations and other trust and safety site concerns.

• Assisted the department in the construction and development of program and applications for the company’s website. This involved extensive use of Java programming, HTML, XML and other software suites.• Trained company loan officers and customer support representatives in new programs and site procedures.• Acted as liaison between the Technical Development and Customer Support departments within the company.

Bachelor'S Degree, French Language And Literature

Associate'S Degree, Business Clerical Information Systems