Sandra Hagerman Email & Phone Number

Alma, Mi, Us

A key player in developing a positive and compelling web presence that aligns with the college's communication and marketing strategy. As a member of the Web Core Team, this role involves strategizing website layout, managing content creation, and implementing emerging web technologies. Responsibilities include organizing the website for effective communication with internal and external audiences, ensuring compliance with brand standards, and upholding accessibility requirements.In collaboration with Information Technology Services, addressed usability, web standards, and new technologies. As a "super user" of the content management system, this included managing user access, troubleshooting issues, and training content authors across departments.Coordinated and monitored user-generated content, offered editorial support, and filled content gaps where necessary. Analyzed website traffic and usage data to provide insights and usability recommendations, support data-driven decision-making, and drive enhancements to the website’s reliability, functionality, and user experience.

Alma, Michigan, United States

Greater Grand Rapids, Michigan Area

• Set goals for the work group of 25, developing organizational capability, and modeling how we work together. Demonstrates a calm demeanor during periods of high volume, displays a customer comes first attitude, and drives the implementation of company programs.• Develop strategic and operational plans, managing execution and measuring results.• Utilizes management information tools and analyzes reports to identify address declining sales trends and issues in store performance.• Utilize and demonstrate effective management principles and practices to create and maintain a successful store team resulting in an environment where employees are valued and respected.

Mt. Pleasant

• Embodied add applied company core values of safety, quality, integrity, ownership, service and team through function, focus and reporting in highly decentralized organization.• Assisted in the management, implementation and maintenance of ISO 45001 Safety Management system and ISO 14001 Environmental Management system.• Established and maintained internal and external audit policies, procedures and schedules.• Maintained Safety Management System and Environmental Management System records and documentation.• Identified opportunities for safety and environmental improvement within the company and assisted with their implementation• Administered and maintained iAuditor for safety analytics and report creation.• Administered and maintained safety department SharePoint

Greater Grand Rapids, Michigan Area

Assistant Managers support the General Manager in all aspects of cleanliness, labor, costs, production, maintenance and service for the restaurant during the shift assigned. Coordinates activities of workers.Participate in controlling the cost of purchased goods through sales and inventory driven qualities.Participates in controlling the cost of labor through sales driven qualities.Contributes to managing the overall physical plant.Participates in the responsibility for all financial related controls and security.Helps maintain quality standards.Helps maintain sanitation and operational standards to corporate or municipal requirements.Be able to address and resolve customer and employee complaints.Helps manage financial aspect of restaurant to meet or exceed budgeted expectations.Helps manage administrative procedures of the restaurant to meet or exceed corporate expectations.Assists in the hiring, training, retaining and motivating and terminating all restaurant personnel.Execute same duties and responsibilities when participating in outside events.

Bachelor Of Science (B.S.), Technical And Scientific Communication

Master Of Science - Ms, Communication And Information Technology

General Education