Sandra Bigham

Sandra Bigham Email and Phone Number

RETIRED
Sandra Bigham's Location
Ellenwood, Georgia, United States, United States
Sandra Bigham's Contact Details
About Sandra Bigham

Technically sophisticated Product Innovation Professional with multifaceted experience leveraging latest advancements in enterprise software and systems to advance business goals and priorities. Results-focused, solution-oriented, and customer-centric with talent for inspiring and fostering a positive workplace culture. Keen aptitude for building collaborative relationships with internal and external stakeholders to gain solid understanding of business processes and cultural frameworks to strengthen overall efficacy and delivery of change management initiatives. Poised to foster development of profitable and lucrative engagement strategies that are informed by data and are implemented on-time, within budget, and according to quality standards.Areas of Expertise• Project Coordination & Delivery • Continuous Improvement• End-User Training & Support • Asset Management• Troubleshooting & Resolution • Systems Integration • Vendor Management • Inventory Control• Stakeholder Engagement • Customer Service • Strategic Planning & Analysissandrabigham@charter.net

Sandra Bigham's Current Company Details

RETIRED
Sandra Bigham Work Experience Details
  • Amazon
    Tech Consultant
    Amazon Sep 2022 - Apr 2023
    Seattle, Wa, Us
    Acted as a trusted member of Amazon's Time & Pay Innovation team to provide support for the evolving HR tools and systems utilized by other Amazon employees and partnering teams. Support was provided via a high-volume customer engagement (ticketing) support queue that consisted of a global customer base spanning across 21 countries.
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  • Ukg (Ultimate Kronos Group)
    Lead Change Management Coordinator
    Ukg (Ultimate Kronos Group) Feb 2021 - Apr 2022
    Responsible for leading activities associated with major organizational process, technology or business changes. Leads change management initiatives for individuals, teams, and organizations from current state to future state. Work with business planning and process teams to identify timelines, project plans and potential risk. Work with key stakeholders throughout process to ensure thorough communication as well as after implementation to identify need for improvements.
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  • Ultimate Software
    Team Lead
    Ultimate Software Dec 2019 - Feb 2021
    Weston, Fl, Us
    Oversaw execution of day-to-day operational activities which included mentoring of team members, monitoring efficacy of business processes, delegating task assignments, and conducting quality audits. Assisted management team with calculating forecast for resource capacity and monitored team performance through careful analysis of KPIs. Led weekly team meeting and daily stand-ups to support timely execution of daily tasks and activities. Proactively sought opportunities to reduce costs and improve operations
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  • Ultimate Software
    Saas Cloud Technician Iii
    Ultimate Software Dec 2017 - Dec 2019
    Weston, Fl, Us
    Performed a variety of RMA related tasks and advised case management technicians in resolution of complex clock issues. Diagnosed hardware and software issues and devised repair schedule in accordance with service level agreements. Coordinated shipping and receiving schedules.
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  • Ultimate Software
    Clock Implementations And Support Technician
    Ultimate Software Jan 2013 - Dec 2017
    Weston, Fl, Us
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  • Ultimate Software
    Desktop Engineer Ii
    Ultimate Software Apr 2010 - Jan 2013
    Weston, Fl, Us
    Support Atlanta office and remote locations with technical support of laptop & desktop computers, applications and related technology. Support includes installation and testing of computer systems and peripherals within established guidelines. Also assist in the maintenance and installation of office telephones, and associated equipment.• Support local and remote associates with the installation, configuration and ongoing usability of computers, peripheral equipment and software.• Ensure computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers and administrative systems.• Deploy hardware using application and operating system images.• Account administration for various corporate systems including Exchange and Lotus Notes.• Atlanta inventory/stock room coordination• Avaya phone creation and support
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  • Wellpoint Anthem
    Field Support Analyst Senior
    Wellpoint Anthem Jun 2008 - Aug 2009
    Evaluate PC-related requests and determined appropriate hardware/software. Diagnose complex computer hardware problems utilizing advanced tools and manufacturer resources. Prioritize and complete software and hardware requests. Train and supervise contractor staff during various IT projects. Perform asset management duties for Atlanta location. Receive new equipment and maintain inventory data for all computer equipment, valued at $849,000+/year.Completed 640 of the 3400 tickets received by the Atlanta Field Support team (6 team members) in 2008.Eliminated lost equipment and reduced down time for staff to track down lost equipment by creating spreadsheet to track equipment by serial number.Prevented major damage to IT equipment by coordinating removal of equipment following flood in absence of manager.Managed technology refresh project that involved replacing 800 units of PC equipment in 2008 and spanned Atlanta office plus 4 satellite offices.Excelled by achieving customer service level agreements score of 94.93% in 2007 and 99% in 2008, when corporate standard was 93%.Consistently surpassed customer satisfaction goal, documented by survey score of 4.47 in 2007 and 4.64 in 2008 on 5.0 scale.
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  • Wellpoint, Inc.
    Field Support Analyst Ii
    Wellpoint, Inc. Sep 2001 - Jun 2008
    Assessed associate needs and fulfilled PC software and hardware requests, which involved interacting with associates at all levels and required travel to remote sites. Configured new PCs and installed software and hardware. Troubleshot software and hardware issues.Led Atlanta office inventory project and based on success was selected to act as Atlanta Stock Room Coordinator, managing PC-related assets.Managed several IT-related projects.
  • Blue Cross Blue Shield Of Ga
    Software Consultant
    Blue Cross Blue Shield Of Ga Nov 1998 - Sep 2001
    Assessed PC-related requests and recommended hardware/software solutions consistent with corporate PC standards. Configured new PCs and installed software/hardware. Handled escalated helpdesk calls. Diagnosed all PC-related issues for Finance, Payroll, Executives, and Human Resources Departments.(Continued)Sandra Bigham
  • Compaq Computer Corporation
    Hardware Technician
    Compaq Computer Corporation Sep 1997 - Nov 1998
    Houston, Texas, Us
    Aided customers with complex computer-related hardware problems in telephone support setting. Diagnosed and resolved computer hardware and operating systems issues. Managed large caseload effectively by performing regular follow-up and maintenance to ensure customer satisfaction.
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  • Blue Cross Blue Shield Of Ga
    Software Consultant
    Blue Cross Blue Shield Of Ga Aug 1995 - Sep 1997
    Analyzed PC-related requests and made recommendations based on established corporate PC standardsConfigured new PCs and installed software and hardware. Diagnosed second level helpdesk calls.
  • Blue Cross Blue Shield Of Ga
    Customer Support Assistant
    Blue Cross Blue Shield Of Ga Aug 1992 - Aug 1995
    Coordinated help desk operations for corporate headquarters location. Planned and oversaw group and individual training for Atlanta location. Performed administrative functions for Customer Support Dept.

Sandra Bigham Skills

Active Directory Visio Troubleshooting Technical Support Software Installation Help Desk Support Microsoft Exchange Operating Systems Customer Service Technical Planning Asset Management Hardware Installation Computer Hardware Saas Management Networking Help Desk Operations Training And Support Systems Analysis And Design Project Leadership Hardware/software Ordering Leadership

Sandra Bigham Education Details

  • Devry University
    Devry University
    Technical Management

Frequently Asked Questions about Sandra Bigham

What is Sandra Bigham's role at the current company?

Sandra Bigham's current role is RETIRED.

What is Sandra Bigham's email address?

Sandra Bigham's email address is sa****@****ter.net

What is Sandra Bigham's direct phone number?

Sandra Bigham's direct phone number is +177080*****

What schools did Sandra Bigham attend?

Sandra Bigham attended Devry University.

What skills is Sandra Bigham known for?

Sandra Bigham has skills like Active Directory, Visio, Troubleshooting, Technical Support, Software Installation, Help Desk Support, Microsoft Exchange, Operating Systems, Customer Service, Technical Planning, Asset Management, Hardware Installation.

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