Sandra Bower Email & Phone Number

Melville, New York, US

Building recurring revenue strategy while delivering an exceptional customer experience in the fraud identity industry.

Norman, Oklahoma, US

In my role as an Advisory Board member for the Women in Leadership Program at The University of Oklahoma Outreach, I contributed to enhancing the program's reputation and value to the business community. By providing strategic reviews of executive education courses and offering expert guidance to faculty and students, I helped promote industry-academia.

London, United Kingdom, GB

Meet with clients, that are confidential, via phone to asses their currenty strategy for service sales (renewals/CSM) on organizational structure, industry trends, pricing trends to help enhance and allow them to build the next phase of their recurring revenue growthl

Los Altos, US

The Leap Academy Executive Leadership program offers a comprehensive package of uniquefeatures that set it apart. Over the next year, participants receive continuous support throughgroup mentoring, monthly 1-1 coaching, and access to an exclusive community of high achievers.The program also includes access to a training vault filled with valuable content.

Minneapolis, MN, US

As Head of the account management team, I led the development of a renewal sales strategy, achieving a 5% YoY increase in Net Revenue Retention (NRR) in 1 year and fostering customer loyalty. I created a customer engagement playbook, resulting in a 93% renewal rate with 8% ACV growth and maintained a 95% GRR. I restructured the team, improving engagement.

San Jose, California, US

As global leader of a 30+ person account management team and cross-functional teams, I consistently surpassed quotas, achieving over 110% quarter over quarter, with an 85% conversion rate and no churn. I built the transition strategy and execution of the global renewal service sales organization from third-party to internal, resulting in a 20% increase in.

Bellevue, WA, US

As Director of the Central/East territory overseeing 10 Customer Success Managers (CSMs), I personally managed a portfolio of 39 large enterprise accounts valued at $8 million. Achieving a 100% renewal rate, I secured an average increase of $50,000 in Annual Contract Value (ACV). By implementing customer experience best practices and strategic.

Managed a portfolio of 19 large enterprise accounts, with an average ACV of $400k and the largest account valued at $1M. Achieved a 100% renewal rate with an average increase of $200k ACV through upselling services and promoting adoption. Introduced new sales operational metrics and procedures to enhance team engagement, leading to improved customer.

Contributed to executive steering committees, designing and implementing a service customer engagement model with KPIs to enhance overall experience, value realization, and reduce churn. Developed a customer experience workflow, mapping the journey and refining internal processes for better delivery and ROI, accelerating recurring revenue growth.

Sunnyvale, CA, US

Boosted service sales revenue by 20% from $200M to $970M between 2004 and 2012. Designed a global services delivery portfolio, expanding service offerings and adding 50+ selling options for channels and sales teams, enhancing customer onboarding and engagement. As part of the Customer Advocacy Leadership team for the global ‘CPQ’ initiative, reduced.

Morrisville, NC, US

Invented their first service portfolio, ExtremeWorks, resulting in a $50M global service sales in 3 years. Developed the service offerings for support, education/training, professional services along with the operational processes to deliver a seamless customer experience. Streamlined customer and channel communication and training strategies, aligning.

San Jose, CA, US

As the Business Development Manager for the global PostScript platform with HP and Xerox printing systems, I managed accounts generating $5 million in annual revenue. I successfully increased PostScript revenue by 20% year over year. Additionally, I served as a key team member for the original Adobe Acrobat PDF project, which was based on the PostScript.