Innovative client experience executive, driving success through recurring revenue growth and client retention for companies like Aruba, Juniper Networks and other leading SaaS start-ups (Apptus (Salesforce CPQ) and Auth0 (Okta). With over two decades of experience in high-tech, my superpower is developing global customer experience strategies and high-performing CSM/Account Management teams. I’ve honed my skill on sales operational excellence that aligns customer experience processes across the organization, resulting in up to 8% revenue growth and reducing churn. ➜ Unifying the intersection between technology, customers, and business goals by authoring comprehensive post-sales customer engagement strategies that champion onboarding, adoption, expansion and renewals to secure satisfied customers. ➜ Designer of customer journey strategies that encompass customer satisfaction, retention, and growth metrics (attach and renewal service portfolios,) that fosters a customer centric culture. ➜ Leader of high-performance CSM/Account Management teams that overachieve quota YoY, through coaching, deal negotiations, and account planning From restructuring account management teams to designing end-to-end renewal sales strategies, I thrive on tackling complex challenges and delivering impactful solutions that drive business growth. I am deeply committed to fostering diversity and inclusion in the workplace and am a staunch advocate for creating environments where every individual can thrive and contribute their unique talents. Let's connect to explore potential collaborations, share insights, and discuss how we can drive success together!”