Sandra Burns Email & Phone Number

New York, Ny, Us

-Re-engaged by American Express to support the SRE (Site Reliability Engineering) team in developing online self-service technical manuals, enhancing onboarding efficiency, and supporting ongoing applications.-Utilized GitHub to manage documentation workflows, including creating, cloning, forking, pushing, and pulling repositories, ensuring all technical content remained current, accessible, and organized.-Collaborated closely with engineers to translate complex technical processes into clear, concise instructional materials for diverse user audiences, leveraging advanced instructional design principles to streamline learning.

Initiated the development of Learn-U.com, an innovative online Learning Management System first designed for Adobe Software Training and subsequently expanded to accommodate a diverse range of educators, trainers, coaches, and professors. The platform serves as a dynamic space for collaboration and knowledge-sharing.

San Francisco, California, Us

Rehired to recreate online content within Human Resources and Learning & Development for Client Service Officers, Commercial Banking, Distributive, Sales Enablement, and Learning Manager departments. Managed the project from the creation of an ID Blueprint and Storyboard to developing a Xyleme web course. Oversaw the project through peer, compliance, legal, and accessibility reviews, resulting in minimal edits and completion ahead of deadline.

Phoenix, Arizona, Us

Transformed existing presentations into dynamic online content using Articulate Rise, contributing to the company's Lean Sigma initiative. Developed and delivered courses, including "1% Better" and essential Lean Sigma "Primer" modules, designed as prerequisites for Yellow and Green belt certifications.

Kirkland, Washington, Us

Developed AI-centric e-learning modules at Appen, utilizing Articulate Rise, Learning 360, Open Sesame, Synthesia, and Natural Readers. Ensured high-quality content, transforming complex concepts into accessible modules, and demonstrated proficiency in cutting-edge e-learning technologies.

San Francisco, California, Us

Developed online content using Xyleme for Treasury Management projects within Human Resources, Learning & Development. Produced Electronic Participant Guides (ePGs) and Web courses, deployed to Client Service Officers in Commercial Banking, enhancing instructor-led courses.

Roseland, New Jersey, Us

Converted a Facilitator Guide into Articulate Rise, recorded step-by-step video tutorials in Articulate Storyline, and utilized Review 360 for collaborative feedback. Acquired certificates in Lifion Organizational Structure and Lifion Product Architecture to enhance understanding for the assigned Lifion Project.

Atlanta, Ga, Us

Developed and branded comprehensive training materials for a team of trainers responsible for educating global partners in the automotive, motorcycle, marine, and power sports industries. Created impactful PowerPoints, Participant Guides, ILT, and VLT incorporating recorded audio/video, and system portal walk-throughs for both external dealerships and internal administration.

Phoenix, Arizona, Us

Leveraged Articulate Storyline 360 to develop and review Web-Based Trainings (WBTs). Successfully revamped 9 IPP Lessons, originally exported from PowerPoint to Captivate, by transforming them into editable text e-learnings. Updated outdated graphics, implemented layers to enhance screen readability, and established a new master template for upcoming projects like Guiding Care Basics, CM, UM. Collaborated with SMEs and team members on diverse projects, including Guiding Care Basics, Authorizations, and IPP.

Westlake, Texas, Us

Designed and delivered impactful ILTs in Word/PowerPoint and engaging WBTs using Articulate Storyline and 360. Facilitated employee learning on investment basics and utilization of investment/sales collection tools. Executed diverse projects, including the integration of MoneyGuide Pro into Salesforce, CCPA Data Rights, Fundamentals of Trading and Investing, Advisor Services, Charitable, SNAP (Social Media Program), and more. Ensured 508c compliance, conducting Peer Reviews and Functional Testing to meet ADA Accessibility Guidelines. Proficiently curated content in MyLXP, creating Channels, Groups, Journeys, Pathways, SmartCards, and managing the Admin panel.

New York, Ny, Us

Promoted to Senior Instructional Designer, collaborated with Learning Manager to lead and train a team of a dozen IDs in rebranding ILT/WBT materials with new logos, slogans, themes, templates, colors, and fonts. Shared valuable tips and tricks across varying skill levels of IDs to proactively address potential issues. Converted Storyline and Adobe Captivate WBTs to HTML5, exported SCORM, and meticulously uploaded them to the LMS. Conducted thorough reviews and testing, ensuring seamless transition to HTML5 on the LMS. Certified as Navigator Stage by Cornerstone Business Unit Learning Manager.

San Jose, Ca, Us

Collaborated with SMEs to develop e-learning content using PowerPoint, Adobe Captivate, and Articulate Storyline. Successfully introduced new training courses on Cornerstone LMS. Managed Confluence pages for training documentation and facilitated weekly team meetings. Utilized WorkRamp for efficient onboarding processes under Global Learning initiatives.

New York, Ny, Us

Short-term project to convert technical manuals. I created a workflow on the conversion from Dreamweaver website format to import then format in Word and/or RoboHelp. Ensuring seamless accessibility and user-friendly documentation.

Tempe, Az, Us

Instructional Designer in the OKED research department. Designed a scenario-based module in Adobe Captivate. Its objective was to aid in the use of the research tools for researchers, students, and staff.

Flagstaff, Arizona, Us

Collaborated with a team comprising a graphic designer and multimedia designer to develop instructional materials for HR and staff. Spearheaded the design of a scenario-based training using Adobe Captivate and Audition. Concurrently pursued professional development through NAU's Education Technology Graduate program.

Phoenix, Arizona, Us

Developed job aids and diverse marketing collateral to support nationwide sales teams, reporting directly to the Vice President of Sales, who was a former Adobe Training student of mine.

San Jose, Ca, Us

Recognized on the official Adobe Website as a distinguished Adobe Training Provider. Delivered comprehensive instruction in a diverse suite of Adobe software products, including Acrobat, FrameMaker, Illustrator, InDesign, Photoshop, and more. Contributed to companies' enhanced communication strategies by imparting valuable skills in print, web, and video production.

San Jose, Ca, Us

Application Engineer - Enterprise Solutions Group | 1997-1998-Conducted on-site demos, lunch and learns, seminars, and trade shows across a 5-state territory.-Provided software application demonstrations and technical support to key customers.Marketing Support Representative | 1998-1999-Strategically facilitated the transition to online events to optimize resources and reduce travel expenses.-Pioneered planning and research efforts for virtual events during the organizational shift towards online platforms that you see today.

Scottsdale, Us

With over 20 years of professional experience, I launched my career by founding GlobalOrg, specializing in website design. This encompassed the development of online membership sites and Learning Management System (LMS) platforms using tools such as WordPress. These early endeavors set the stage for diverse roles, ranging from serving as an Application Engineer with Adobe to my current position as an Instructional Designer. My contributions span successful content development and eLearning initiatives, blending technical expertise with creative ingenuity, and showcasing a versatile skill set across various Adobe and Articulate tools.

Plano, Texas, Us

Contributed to a company specializing in integrated software/technology services for the public sector, including cities, counties, states, and school districts. Developed Computer-Based Training (CBT) using Adobe Captivate, incorporated voice-overs with Adobe Audition, and created online help systems using RoboHelp.

Masters Educational Technology (M.Ed.), Instructional Design And Technology

Center For Professional Development, Stanford Engineering Everywhere (See) Courses

Asu Innovation Week+Quarter

Edson Foundation Scholar, Selected For Review Of Learn-U.Com, Learning Management Site

Innovation Scholar Selected For The Asu+Gsv Summit

Master Of Education Technology (M.Ed.), Educational/Instructional Media Design

Ba, International Marketing And Business

Associate Of Arts And Sciences - Aas, Graphic Design

Associate Of Arts And Sciences - Aas, Fashion Merchandising