Sandra Carmona Email and Phone Number

Client: ScotiabankBusiness Analyst May 2021 - November 2023Business Analyst ICCB Team May 2021 – Present• Analyze, document, and validate business requirements from relevant stakeholders and teams across business units for the Client Portal Mexico, Conectado Mexico, Peru and Chile projects.• Document process flows for current / proposed processes.• Interface between business and technical teams and translate business requirements (English/Spanish).• Writing User Stories with technical and business requirements.• Scrum Master backup.BQA (Business Quality Analyst) PACB Lab March 2019 - Apr 2020• Worked with Chile stakeholders to analyze and validate requirements for the MVP3 project• Collaborated and conducted meetings with Business Analysts, QA and development teams in Chile and Colombia to review business requirements and test cases for the MVP1 project• Performed requirement analysis, create, and document test cases for MT101 messages used in Low Value Payment process • Participated in sprint planning, daily stand-ups, retrospective and review meetings• Executed story testing, integration and E2E testingQA Analyst Dec 2018 - Feb 2019• Define user stories , tasks, assist in architecture diagram reviews• Familiarizing with automation testing using Postman to test rest services for Scotiabank’s CSR Toolkit• Familiarizing with automation testing using Cucumber, Selenium working with Element Locators and WebDriver methods to write test cases for Scotiabank’s CSR Toolkit

• Performed Client’s requirements analysis, design, development, testing and forwarded projects to project managers for User Acceptance Testing• Developed technical documentation across Customer Experience Management projects to ensure that best practices are followed • Prepared data analysis in Excel by retrieving data between various files to create reports and deliver to clients • Led, trained and oversaw IT professionals; trained project managers in data processing and collaborated with them to plan project sprints• Organized and led successfully the migration for eight projects between platforms for TD Bank in three months• Planned, implemented and tracked projects using Agile methodology -JIRA, Scrum, Kanban

• Conducted workflow review, process redesign and supported continuous improvement processes • Led, coached and trained team members to ensured deliveries were met and delivered on time; consistently exceeded 95% data accuracy • Worked closely with project managers and programmers to understand client’s needs, identify opportunities to minimize costs and develop solutions to business problems on time and within budget• Programmed and maintained surveys using DASH2, DASH3, and Confirmit according to client’s requirements• Prepared technical documentation to describe programs and ensure that data design is fully understood and processes captured for support to the development and testing teams • Created cross-tabulation and graphical reports on assigned projects using various visual techniques • Wrote Shell and Perl scripts to automate and reduce data processing time

• Programmed skill games in PHP and MySQL for mobile applications, testing and documenting.• Participated in the development of a web component to compliment the mobile games.