Dow Brasil | agosto 2018 - Present | Sao PauloImplemented the new HR Advisory area to support all LA employees inquiries. To foment the employee experience culture within LA HR team. Daily monitor the HR inquiries with the team. Share results with the sites, functions and HR team.Since April 1st, 2020 I have added responsibility for Workforce Administration (WFA) for LA, managing all human capital data and business processes in Workday within the talent life cycle – from hire to separation. WFA delivers excellent service and helps drive a positive EX for all Dow employees through a variety of activities, related to onboarding, job and compensation changes, organization management, separations, personal data changes, reporting and analytics, data management/data privacy, Workday integrations, and in support of M&A activities. We also serve our Dow colleagues through best-in-class HR Advisory, managing and providing solutions through call and case management for all HR-related needs. We help Dow employees and leaders transact in My HR Portal Workday through consultation and continuous education around self-service.

09/2012 a 02/2018 – HR Operations Manager and Training & Development Lead 11/2007 a 08/2012 – Operations Manager and Compliance Lead – Sales Channels 05/2002 a 10/2007 – Communication Analyst – Latin America - Sales Channels04/2000 a 04/2002 – Pre-sales contact center 03/1997 a 03/2000 – General Manager – Bilingual Executive Assistant 03/1992 a 02/1997 – Business and IT Analyst 11/1986 a 02/1992 – Bilingual Executive Assistant09/1985 a 11/1986 – Trainee - Bilingual Executive Assistant

•I was the HR responsible in the project led by the global IT and business team, analyzing and identifying the necessary improvements for the eSocial implementation;•Restructured the HR operations area with process improvement and team development, with 31 percentage points increase in employee satisfaction survey, related to team engagement, increasing from 53% to 84% (in two years);•I was responsible for the HR operations area including admission, benefits management (food, transportation, day care, loan, health, dental, special dependents), international transfers, calls to HR, terminations and homologations (5,500 employees, monthly flow entry and exit of 150 employees per process);•Managed the outsourcing company, reducing by 60% the volume of calls to HR through process documentation, training for the team and leadership and improvement of communication;•I lead the process of adapting employees and leaders to the new HR system, with training and support;•Increased the presence of employees in behavioral and professional skills training by holding meetings with leadership, showing their team development opportunities;•Facilitated leadership trainings, increasing participation by 30%, with 92% satisfaction;•Implemented the compliance process for the sales channels, ensuring compliance with business rules, creating a continuous training process and implementing the operations committee;•I was responsible for the implementation of the partner locator for Brazil and Argentina;•Managed the sales channel support process: payment of promotions, sales and inventory information, contractual process and communication, being the main point of interface between sales, marketing and sales channels;•Implemented the communication portal for sales channels to Latin America, generating a structured communication process;•Transferred transactional activities from the channel operations area to the center of excellence in Costa Rica.