Sandra Cecil Email & Phone Number

Henrico, Va

Check in patient's scheduled for physical and/or occupational therapy. Verify that patient information is correct and schedule future appointments as necessary. Most important provide excellent customer service to ensure that all of our patients have the best experience possible. Assist our pre-cert team with insurance verifications if needed.

Virginia/West Virginia

Successfully managed Red Cross health & safety classes for the states of Virginia & West Virginia doubling our class fill rate from 6 participants to a minimum of 12 participants in a class. Managed Training Specialist and improved the quality of our classes, which was reflected on customer surveys. Supervised and managed the performance of all of the health and safety staff, both paid and volunteer, for the sates of Virginia and West Virginia which included Training Specialists, Schedulers, Logistics and Instructors. Staff size was minimally 110 employees. Exceeded in reaching volunteer utilization goal increasing it from 13% to over 37% therefore decreasing staffing costs. Improved customer service by leading a team in developing policy to change surrounding company cancellation policy.

Richmond, Virginia Area

Scheduled health & safety community classes, coordinated the staff to teach the community classes as well as the contracted classes, registered participants for community classes, entered course records in the data base system for community and contracted classes and made sure certification cards were mailed out to participants. Worked closely with Sales Director to ensure that all classes were being taught to the highest standards and that all of our customers were satisfied with the training they received. Supervised Instructors and Logistics staff.

Richmond, Virginia Area

Coordinated medical transportation for residents of Richmond and surrounding counties, scheduling and coordinating drivers for the purpose of transporting clients to medical appointments, preparing daily schedules with driving directions for pick up and medical destination, determining the most logical and efficient routes for each driver. Coordinated a minimum of 36 schedules a week and over 1,000 one way trips per month.

Richmond, Virginia Area

Responsibilities included enter all participants who took instructional course into the Red Cross registration and data base system, taking course registrations over the phone and updating customer information in the data base system. I participated in the billing of customers for services rendered, designed the department's course catalog and helped in the retail store selling Red Cross attire and safety kits.

Richmond, Virginia Area

Took referral information, scheduled appointments, admitted patients, batched daily charges and worked with a very challenging population. Worked in the start-up phase of a new recreation program participating with the marketing efforts, developing monthly newsletters and other Administrative Assistant duties assigned.