Started as team of 1, built distributed team of Solution Architects, Analytics Consultants, Implementation Consultants, and contract developers. Notable Achievements:• Developed enterprise implementation methodology, analytics dashboards and respective service offerings (repeatable yet custom, predictable project timelines, accelerated time to value, increased quality, average NPS 66)• Collaborated with Sales to add Scoping stage during sales process; designed and enabled Salesforce process for Sales and Success to engage Services (decreased time to close, increased win rates, increased attach rates, greatly reduced post-sale escalations, accurate delivery timelines, enabled reporting)• Overhauled SOW and Change Order templates (faster SOW creation, less redlines, clearer expectations/customer collaboration/less escalations, additional paid services fees for scope changes);• Introduced middleware platform for both custom and productized integrations (increased sales, lower cost to serve, faster build, easier maintenance, scalable, secure)• Introduced new service offerings across custom integrations, custom product, analytics and consulting (direct impact on winning deals, increasing net retention, net new one-time and recurring revenue)• Implemented Salesforce Project tracking (cross company and exec/manager visibility to project status, better reporting, reduced escalations, capacity planning)• Addressed gaps and contributed to ISO 27001 certification

Marketing AI/ML startup from BCG Digital Ventures, leading Customer Success, Services, and Support Formation leverages data science and machine learning to create innovative hyper-personalized offers that resonate with global brands and their customers.

• Business Development: Scope, design, and sell $MM business use cases• Solution Design: Design promotional program to align with client strategic goals• Implementation and Delivery: Work with cross-functional internal and client teams to develop, implement and deploy the end user experience

Nestlé’s Silicon Valley Innovation Outpost (SVIO) rapidly designs and prototypes digital consumer experiences and services by working with external partners including startups and innovative technology providers.• Innovation Strategy and Execution: Develop digital innovation strategy, refine test and learn experimentation process for new consumer experiences and direct-to-consumer business models• Business Development/Partnerships: VCs, incubators, startups and universities to identify and negotiate digital partnerships and co-creation opportunities• Prototyping: From ideas to POCs through design thinking workshops, prototypes, and consumer pilot. Team with HQ/Switzerland, agency partners and global markets for pilot execution.

Retail Saas startup. My time at Narvar spanned our Series A and B funding and explosive growth from 15 to 100 employees in just over a year. Built and scaled Narvar's founding Client Services team• Built team to support 250+ clients, 30+ implementations at any given time• Developed Client Services metrics for team performance and forecasting• Engaged cross-functionally with Sales, Product Management and Engineering, especially as it pertains to product/feature development prioritization, resource allocation and operational improvementsStrategy• Competitive intelligence gathering, reporting and distribution• Deep dive ad hoc research on competitors, adjacencies, product extensions• IP / trademark strategy and executionOperations• Identified operational bottlenecks and quickly implemented scalable processes/scrappy solutions for Sales, Implementation, Customer Success, Recruiting• Back office systems selection, design and implementation including Applicant Tracking System - Greenhouse, Customer Relationship Management - Salesforce, Project Management - Salesforce, Customer Service System - FreshDesk

• Business Development • CRM / Marketing Analytics• Marketing Technology Strategic Planning• Project Management

• Business Operations• Long Term Strategic Planning• New Business Market Analysis• Financial Modeling• Risk Analysis• Business Process Design• Process Improvement

MBA Internship• Energy Efficiency Digital Marketing Strategy• User Experience (UX) Analysis

• $60M open-to-buy Beer and Wine• Assortment Strategy• Vendor Management• Pricing Strategy• Distribution/allocation

(Subsidiary of Target Corp)• Merchandise Financial Planning• Inventory Management