Sandra Costéja Bos Email & Phone Number

Abu Dhabi Emirate, United Arab Emirates

Hong Kong Sar

Leading teams on consulting engagements to help solve our clients' most challenging problems, with a focus on HR & business transformation, HR Operating Model review, Change Management and Employee Experience (EX).• Advised senior global HR leadership on optimising the EY Global HR Operating Model, led six workstreams as Global PMO, leveraging external best practice and delivering an estimated US$600k cost reduction through aligning value-chains, simplifying governance and refocusing on… Show more Leading teams on consulting engagements to help solve our clients' most challenging problems, with a focus on HR & business transformation, HR Operating Model review, Change Management and Employee Experience (EX).• Advised senior global HR leadership on optimising the EY Global HR Operating Model, led six workstreams as Global PMO, leveraging external best practice and delivering an estimated US$600k cost reduction through aligning value-chains, simplifying governance and refocusing on core capabilities, including job reductions, and outsourcing digital work to Enterprise Technology.• Led a multi-million project as PMO and CMO to launch a customised Applicant Tracking System for a local Utilities client, to digitalise processes and attract engineering talent. Despite initial challenges from scope issues, leadership differences to vendor shortcomings, the project was delivered in 18 weeks, on time and on budget, through involvement of BU champions and tight vendor management.• Delivered end-to-end change management services for the Hong Kong affiliate of a leading global biotech company deploying IQVIA (Salesforce) to automate marketing processes and generate insights from conversations with health practitioners. Created innovative stakeholder engagement interventions matching the agile, ‘no e-mail’ culture, achieving 100% adoption targets in the first 3 weeks.• Acted as Account Leader, normally a partner role, contributed to reviving a major account (large Hong Kong conglomerate) from US$2.1M to US$6.2M in 2 years by rallying People Consulting leaders across Asia-Pacific and engaging in targeted business development activities. Supported two further large accounts as the People Consulting representative.• Facilitated trainings and conference talks on future of HR for HKIRM, EFHK, and a luxury retail client; published thought leadership on the topics of change management, sustainability, and AI. Show less

Hong Kong

Facilitated internal strategic transformation programmes at EY:• Designed and piloted a new skills-based job architecture and job catalogue to transform ‘hot tech’ talent careers at EY; later expanded to all roles across the firm. Negotiated with key functions to agree the job and pay data requirements for the HR system to enable the new process.• Shaped EY’s global approach for an integrated employee listening strategy and facilitated proof of concept for text mining to derive… Show more Facilitated internal strategic transformation programmes at EY:• Designed and piloted a new skills-based job architecture and job catalogue to transform ‘hot tech’ talent careers at EY; later expanded to all roles across the firm. Negotiated with key functions to agree the job and pay data requirements for the HR system to enable the new process.• Shaped EY’s global approach for an integrated employee listening strategy and facilitated proof of concept for text mining to derive better insights from employee survey open questions.• Led global change activities for the deployment of SAP Fieldglass for a digitalised experience, more accurate tracking of 20,000 contractors and risk reduction for EY. Show less

Hong Kong

Relocation to Hong Kong April 2019 - June 2019.Advised senior EY HR and business leaders of large, transformation programmes with the people aspects of their strategy and deployment, using technology as an enabler to improve the experience for their workforce and clients.Key engagements - per HR Transformation Lead role above:* Change Lead for SAP SuccessFactors & Fieldglass deployments at EY - the two largest SAP deployments worldwide, leading change activities for 300,000+… Show more Relocation to Hong Kong April 2019 - June 2019.Advised senior EY HR and business leaders of large, transformation programmes with the people aspects of their strategy and deployment, using technology as an enabler to improve the experience for their workforce and clients.Key engagements - per HR Transformation Lead role above:* Change Lead for SAP SuccessFactors & Fieldglass deployments at EY - the two largest SAP deployments worldwide, leading change activities for 300,000+ people in Professional services.* New Career infrastructure implementation at EY - enabling flexibility and transparency through the design and deployment of a new job architecture. * Speaker and moderator at global conferences and webinars - engagements included: UNICEF ESCP; ODNE conference; BotSupply webinar; Wanted webinar; Hacking HR webinars and conferences.Topics included: HR transformation; HR tech & chatbots; future of work; advice for students pursuing a career in professional services; leveraging art in OD interventions; leadership. Show less

London, United Kingdom

Assessed, designed and delivered organisation-wide interventions to accelerate the development and execution of EY’s global HR agenda. Engaged with senior stakeholders and large virtual teams globally on Agile deployments. Promoted to Associate Director.• Shaped consistent processes for Core HR and Learning modules of new HRIS and ServiceNow case management. Led global change activities in the US$25M programme – the largest SAP deployment globally, to drive adoption by employees… Show more Assessed, designed and delivered organisation-wide interventions to accelerate the development and execution of EY’s global HR agenda. Engaged with senior stakeholders and large virtual teams globally on Agile deployments. Promoted to Associate Director.• Shaped consistent processes for Core HR and Learning modules of new HRIS and ServiceNow case management. Led global change activities in the US$25M programme – the largest SAP deployment globally, to drive adoption by employees, managers, and HR shared services, including facilitation of over 20 design validation sessions and training of over 150 champions. • Boosted employer branding in 30+ countries by partnering with Great Place to Work®, achieving top 25 ‘World’s Best Multinational Workplaces’ ranking 4 years in a row.• Spearheaded the US$2.5M peer-to-peer award programme sponsored by the CEO, collaborating across service lines to motivate employees to nominate high-performing colleagues and teams; delivered 2 successful cycles before handing over to global Total Rewards team. Show less

London

Future Forward Consulting provided strategic direction, guidance, advice and support in both individual and organisation development, working on a project basis.Successes include:• Designing and delivering an Executive Coaching Programme for four Department Heads at iHeart Studios Creative Solutions Ltd (start-up) to grow people management skills; achieved increased confidence and job satisfaction; presented recommendations to maintain individual and organisational… Show more Future Forward Consulting provided strategic direction, guidance, advice and support in both individual and organisation development, working on a project basis.Successes include:• Designing and delivering an Executive Coaching Programme for four Department Heads at iHeart Studios Creative Solutions Ltd (start-up) to grow people management skills; achieved increased confidence and job satisfaction; presented recommendations to maintain individual and organisational learning.• Proposing and delivering a career transition seminar for an expatriate community to support spouses restarting their careers in the UK; 93% very satisfied. • Facilitating change sessions in a non-profit coaching organisation in order to strengthen the network and drive financial sustainability, resulting in increased awareness, confidence, and the obtention of a six-month coaching contract for three of the coaches with a Childen Hospital Charity. Show less

London Uk/Heathrow

Worked globally as an internal consultant and delivered strategic programmes to build business capabilities and deliver the People Strategy. Provided coaching to managers and Talent as part of the internal coach pool. • Influenced Sales & Marketing leadership to shape the CRM programme (Salesforce), defining vision, metrics and scope after the team struggled to scale from the pilot. Co-developed the roadmap, structured, and recruited the team for delivery, resulting in £180M benefits… Show more Worked globally as an internal consultant and delivered strategic programmes to build business capabilities and deliver the People Strategy. Provided coaching to managers and Talent as part of the internal coach pool. • Influenced Sales & Marketing leadership to shape the CRM programme (Salesforce), defining vision, metrics and scope after the team struggled to scale from the pilot. Co-developed the roadmap, structured, and recruited the team for delivery, resulting in £180M benefits from customer intimacy.• Led change activities in the Service Strategy programme to re-design core customer service competencies recruitment approach and career pathways for front-line staff. Handed over for delivery.• Designed and delivered a highly visible pilot initiative sponsored by the CEO to increase crew engagement and back-office resource flexibility after the 2011 crew strike. Compiled business needs and tested with crew. Compiled business case and organised 20+ placements, including training and scheduling. Offset £200k annual external spend and achieved 86% recommendation from crew.• Selected by the new global Head of Human Resources to be trained by McKinsey to shape initiatives as part of the new culture change programme after the challenges of the Heathrow T5 phase 1 opening; increased Heathrow staff confidence by 20% through feedback-led training enhancements. Show less

London Uk/Heathrow

Worked with six workstreams to define, simplify and trial operational processes (SOPs) ahead of the move to Terminal 5; designed and delivered organisational structure, working practises and staff readiness to improve punctuality, customer service and engagement.• Led change activities for Operations centre, Employee Services Centre and Safety team, and cross-functional organisational design across six workstreams in the £300M programme.• Reviewed operational SOPs, designed and… Show more Worked with six workstreams to define, simplify and trial operational processes (SOPs) ahead of the move to Terminal 5; designed and delivered organisational structure, working practises and staff readiness to improve punctuality, customer service and engagement.• Led change activities for Operations centre, Employee Services Centre and Safety team, and cross-functional organisational design across six workstreams in the £300M programme.• Reviewed operational SOPs, designed and delivered organisational structures, communications flows and employee familiarisation to align working practices to new terminal (e.g., swipe in, swipe out).• Instigated cross-functional review of design inconsistencies and led cross-department RACI sessions to improve handoffs for passenger transit processes. Show less

Frankfurt Am Main Area, Germany

Managed one HR Assistant and 15 remote, European-based HR/Finance Managers to drive standardisation and support business change programmes.• Oversaw end-to-end employee lifecycle activities across functions in the Region, including pay review, performance management, employee relations and expats pay.• Removed costly allowances and increments in the Region, leveraging market benchmarks, harmonised job titles and salary scales, realising a 10% saving and facilitating staff… Show more Managed one HR Assistant and 15 remote, European-based HR/Finance Managers to drive standardisation and support business change programmes.• Oversaw end-to-end employee lifecycle activities across functions in the Region, including pay review, performance management, employee relations and expats pay.• Removed costly allowances and increments in the Region, leveraging market benchmarks, harmonised job titles and salary scales, realising a 10% saving and facilitating staff mobility.• Led HR aspects of airports openings/closures, outsourcing and call centre consolidation from 12 to 2. Show less

Paris, Île-De-France, France

Promoted from HR Executive to managing HR projects and processes across seven countries – including pay and expatriates; actively involved in multinational projects and re-organisations to improve effectiveness/performance. • Negotiated and concluded the French 35 hour-week agreement to comply with new law, combined with a social plan after 9/11; delivered improved work rotas and minimised impact of additional leave.• Managed IR implications of the sale of Air Liberté affiliate;… Show more Promoted from HR Executive to managing HR projects and processes across seven countries – including pay and expatriates; actively involved in multinational projects and re-organisations to improve effectiveness/performance. • Negotiated and concluded the French 35 hour-week agreement to comply with new law, combined with a social plan after 9/11; delivered improved work rotas and minimised impact of additional leave.• Managed IR implications of the sale of Air Liberté affiliate; successfully switched payroll providers for 600 staff.• Designed and delivered employee communications on payroll changes ahead of the move to the euro.• Held interim HR Manager France role, led team of seven for ten months and chaired employee panels.• Designed and introduced a process to guide annual performance reviews; facilitated a working group; compiled recommendations; designed new form; organised and delivered training for all managers.• Organised the corporate graduate programme recruitment event in Paris - June 1998, selecting two new graduates from France. Show less

Msc, European Affairs

British Council Chevening Scholarship sponsored by British Airways

Postgraduate (Msc Equivalent), Hr Management And Employee Relations

Diploma (Master Equivalent), European Studies