Sandra Daniela B. Email & Phone Number

Neuchâtel, Switzerland

•Supplier Relationship Management; onboard and manage warehouse facilities and distribution hubs and their operations.• Establish a well-designed Warehouse & Distribution strategy for all Cell Therapy finished drug products to support business growth and new requirements.• Manage strategic and tactical Supply Chain activities in close collaboration with multiple stakeholders to ensure that the storage and distribution of our drug products is executed effectively. • Build, develop and manage the European Warehouse & Distribution hub team. Ability to provide clear direction and motivation to team members in a highly dynamic environment. Create an environment of teamwork, open communication, and sense of urgency. Promote a mindset of continuous improvement and problem solving.• Hands-on expertise in cGDP warehousing, Supply Chain, ERP systems, cryogenic storage and logistics and domestic/international distribution.• High organization skills with ability to multi-task several objectives in parallel• Flexibility in responding to change or business needs.• Expertise for cryogenic storage and distribution. • Optimize external contract partner capacity and capabilities and Business Continuity Plan to ensure uninterrupted clinical/commercial product flow and supply.

Switzerland

Celgene International Sarl, a Bristol Myers and Squibb company, Boudry (NE), Switzerland• Set-up and maintain processes for Cell Therapy product with external warehouses.• Ensure sufficient capacity for products management and storage.• Manage service providers and ensuring compliance with relevant regulations• Develop and track KPI`s at service providers• Accountable for organizing physical counts and performing monthly reconciliation of owned inventories stored at our service providers.• Promote a mindset of continuous improvement, problem solving, and prevention

Boudry District, Neuchâtel, Switzerland

• Set-up and maintain shipping procedures, shipping routes and export processes for CAR-T logistics at Logistics Service Providers (LSPs)• Manage LSPs and ensure compliance with relevant regulations (GDP, Tissue and Blood Regulations, Import/Export of ATMP) • Develop and track KPI`s at logistic service providers• Ensure time delivery of CAR-T products across the EU CAR-T logistics network between manufacturing sites and distribution hubs, ensuring that all road and air freight shipments comply to regulations (QA, customs) and to agreed freight costs.• Collaborating with the External Manufacturing team and the Production team to set-up and maintain effective interfaces with logistics service provider• Work with Global Logistics Lead to set-up and maintain global processes and their consistency• Ensure adequate agreements are in place (SLAs) with LSPs.• Create and follow up on Deviations when incidents occur during transport.• Manage destructions of consigned inventories.• Create and follow Change Control Request for LSPs.

Boudry District, Neuchâtel, Switzerland

Manage supply chain activities ensuring full alignment with the country affiliates.Ensure adherence to internal policies, guidelines and processes, as well as compliance with GDP.Actively support local management in distribution channel management decisions, for existing and future products.Support commercial strategies/local projects & partner with Procurement to execute LSP and Distributor selection process, negotiate contract and monitor its execution.In close partnership with QA, LSPs and Distributors ensure compliance with all GMP, GDP, SOX, foreign trade and other applicable regulations /regulatory requirements.Monitor LSP’s and Distributor operational performance through KPI’s and other metrics. Partner with LSP’s to establish and maintain a continuous drive for improvement.

Boudry, Neuchâtel, Switzerland

Lead a team of Customer Service Representatives, supervising them and organizing their daily work. Ensure timely order management and fulfillment of customer service levels.Set the standards for an operational team excellence. Ensure a positive and professional image of International Customer Service. Implement new procedures and processes to optimize Customer Service group effectiveness.Communicate proactively with customers and external partners. Respond to customers inquiries promptly, identify issues and concerns and provide appropriate solutions. Interact with suppliers, forwarders and logistics service providers to facilitate orders fulfillment. Identify and anticipate internal and external requirements and expectations. Establish Named Patient Program Distribution Network supported by compliant Standard Operating Procedures (SOP). Maintain Risk Management processes and database, ensure compliant handling of orders. Be the main point of contact for 3rd parties Clinical Supplies.Ensure compliant invoice/credit memo management and overall compliance of Customer Service processes with Finance requirements. Supervise product returns management. Handle complaints.Work closely with other departments; such as Commercial, Manufacturing, Quality Assurance, Finance, Legal, Medical Affairs, Regulatory Affairs, Drug Safety and various Celgene Affiliates.Support new market extensions. Member of specific task forces for launches and management of various projects.

Product Manager: from the development to the launch and sales of new products. Important project achieved for UEFA EURO 2008TM.Dedicated account manager for all new accounts and international accounts.Responsible for Marketing, Products and Markets development.Public relation management. Supervisor of the Sales and back office teams.Define the marketing strategy.Find new marketsAquire new customers.Develop new brochuresResponsible for Euro 2008 Project

Geneva Area, Switzerland

Responsible for providing welcome and proactive follow up calls to Reuters Trader terminals users to ensure that every client is connected and demonstrated the main features and functionalities of the system. Dealing with issues raised by clients and champion their resolution. Develop relationships with client trainers, 2nd level support and developers and account managers (join up service).Team Leader of 10 people. Trainer to newcomers and to other departments on new products.

Customer care: Implementation and Development of a Customer Care Department with the following main functions: retention and business development of existing customers, relationship management and evaluation of the customers base, reduction of cancellations entries, disputes management, customers’ satisfaction survey. Building, animating and leading a team of 12 people. Billing + Credit & Collection : Improvement of the procedures of Credit&Collection, promotion of direct debit to our customers, reduction of DSO, cleaning of all the bad debts higher than 30 days, implementation of a Billing Check process to make sure that all our customers are invoiced correctly. Preparation of targets, control on the achievement, reports on the Bookings, Cancellations and Revenue, statistics on our services sold, competitors’ analyses, preparation of the commission plan for Account Managers, implementation of a new CRM application for Sales called Sales Logix.Member of the integration team of a competitor bought. Staff training on our systems and management of administrative processes.Member of a task force called “Quality Team”: continuous improvement of our processes to provide optimum quality and service. Improvement of the internal communication between various European Departments. Member of the enterprise’s committee.

Berlin Area, Germany

Same as previous position (company name changed)

Bachelor Of Business Administration - Bba

Supply Chain

Activities and Societies: Trained Supply Chain Professional (CSCP)