I am an energized and focused CX specialist with international B2B and B2C contact center and CX delivery experience. Most recently bringing my talent and experience to customer success and partner success for Genesys (The leader in Experience as a Service [XaaS]) their customers, and partners.Having held senior positions in contact centers in Europe and across the USA. I Joined Genesys (Interactive Intelligence) in 2015 hoping that my expertise could help customers using the Genesys solutions reach higher levels of customer satisfaction along with achieving their business KPIs. I currently hold a newly created position of Partner Services Director, focused on helping Genesys Partners achieve greater value for their customers through using Genesys Professional Services to complement the services they bring to their customers. The goal being speedier time to value for customers while freeing our partners to focus on their key strengths and core-business areas. Building on my contact-center background and previous customer success management and partner advisor roles, I'm now trusted by key partners to collaborate on achieving business outcomes.In my previous role as Principal Partner Success Manager, I was the recipient of the North American Team Partner Success Champion Award 2020, and Presidents Club Recipient 2019 for my Genesys Advisor achievements. Focused, innovative and passionate, I bring my years of operational and strategic leadership experience to my role. Served on the board of IARE as Treasurer and Vice President and was a founding board-member of HEDNA. I've enjoyed sharing my expertise as an invited leader at industry conferences conventions and webcasts. I was awarded “Thought-Leader of the Year" by Frost & Sullivan at their 2009 Customer-Contact West Summit.Specialties: Customer Success and Partner Success Management, Genesys PureConnect and Genesys Cloud, Contact Center Cloud Systems, Contact-Center Unified Communications and Collaboration Software, Leadership, Team building, Marketing Collaboration, Contact Center Outsourcing, Organizational Optimization, Union negotiations, Change Management, Customer Focus, Knowledge-base and E-Learning in Contact Center Environments.Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes.Read more at: http://www.genesys.com/