Sandra Duch Email & Phone Number

• Provides excellent customer service by being attentive, respectful and professional at all times; while being proactive in identifying and addressing member concerns or issues• Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers• Receives incoming requests for information and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely… Show more • Provides excellent customer service by being attentive, respectful and professional at all times; while being proactive in identifying and addressing member concerns or issues• Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers• Receives incoming requests for information and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner• Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines• Completes release of information requests including retrieving patient’s medical charts according to requests and electronically transmits medical record to processing operation• Performs quality checks on all work to assure accuracy of the release• Maintains equipment in excellent operating condition (inside and out) and troubleshoot equipment issues• Maintains working knowledge of the current state laws regarding fee structure, and HIPAA regulations as well as facility policies and procedures in regards to release of information Show less

• Answered phones and gave information to callers, took messages, and/or transferred calls to appropriate extensions• Created, maintained and entered information into database• Complied with all confidentiality regulations and policies while not disclosing any participant information to unauthorized persons• Provided general administrative support including faxing, scanning, mailing, and copying• Opened, sorted and distributed incoming correspondence• Managed scheduling and… Show more • Answered phones and gave information to callers, took messages, and/or transferred calls to appropriate extensions• Created, maintained and entered information into database• Complied with all confidentiality regulations and policies while not disclosing any participant information to unauthorized persons• Provided general administrative support including faxing, scanning, mailing, and copying• Opened, sorted and distributed incoming correspondence• Managed scheduling and events calendar in Outlook• Created and modified documents in Adobe Acrobat• Compiled and generated spreadsheets in Excel• Basic SharePoint knowledge• Coordinated and helped set up events, webinars and workshops• Maintained electronic and hard copy filing system• Conducted license verification through the Board of Nursing• Received and responded to record requests from participants• Received and responded to subpoenas from the Board of Nursing Show less

Aurora, Co

• Greeted patients and visitors while screening visitors for clearance• Ensured Patients, Physicians, visitors and other departments receive efficient and courteous services • Confirmed and/or made changes to patient information while entering complete and appropriate comments on accounts worked• Provided services through incoming telephone calls, personal contact, or general correspondence regarding services by the University of Colorado Hospital• Used EPIC (EMR SYSTEM) and… Show more • Greeted patients and visitors while screening visitors for clearance• Ensured Patients, Physicians, visitors and other departments receive efficient and courteous services • Confirmed and/or made changes to patient information while entering complete and appropriate comments on accounts worked• Provided services through incoming telephone calls, personal contact, or general correspondence regarding services by the University of Colorado Hospital• Used EPIC (EMR SYSTEM) and handled basic troubleshooting• Entered patient charges for billing• Maintained patient confidentiality• Assisted with patient discharges, admits, and transfers• Used Microsoft Office to recreate hospital pamphlets with updates• Performed needed clerical duties such as copying, filing, faxing, and ordering supplies• Created baby bath kits for nurses and patients to easily utilize • Created patient discharge folders for patients to have a successful transition back home Show less

Greenwood Village, Co

• Greeted candidates and verified identifications for testing• Handled security checking• Answered phones and called candidates to confirm appointments • Collected biometric information• Proctored exams• Printed scorecards for candidates• Took pictures of candidates for certifications• Troubleshot computer issues

Sioux City, Iowa

• Handled daily projects while learning different functions of human resources.• Entered employment applications into system• Processed I-9 Forms into system• Handled switchboard for entire college• Filed, copied, and faxed documents when needed • Assisted with telephone coverage• Sat in and observed employee candidate interviews• Verified proper credentials and certificates were officials for employees teaching• Collaborated with different department members to… Show more • Handled daily projects while learning different functions of human resources.• Entered employment applications into system• Processed I-9 Forms into system• Handled switchboard for entire college• Filed, copied, and faxed documents when needed • Assisted with telephone coverage• Sat in and observed employee candidate interviews• Verified proper credentials and certificates were officials for employees teaching• Collaborated with different department members to help with book store inventory Show less

Dakota Dunes, Sd

• Prevented uncollectible losses by contacting card members to make acceptable payment arrangements• Updated account information• Took occasional inbound calls as customer service representative and answered account questions• Assisted with skip tracing • Left messages for customer contact• Collected payments and entered payment information into system • Helped delinquent customers retain account with payment assistance • Followed rules and regulations according to… Show more • Prevented uncollectible losses by contacting card members to make acceptable payment arrangements• Updated account information• Took occasional inbound calls as customer service representative and answered account questions• Assisted with skip tracing • Left messages for customer contact• Collected payments and entered payment information into system • Helped delinquent customers retain account with payment assistance • Followed rules and regulations according to different laws in each state• Properly documented each account Show less

Associate Of Applied Science, Human Resources Management/Personnel Administration, General, 3.6

High School Diploma, Generals