Sandra Duque Email & Phone Number

Bogotá, Bogota, Co

Colombia

ADDI is a technology company that aims to drive and enable digital commerce in Latin America. We want you to buy what you want, when you want, in an easy, fast, and transparent way. As it should be. As Head of Collections, my role is to create and implement collection strategies that provide solutions tailored to the clients' needs. This is achieved through the development of the skills within the Collections team and leveraging the use of new technologies and artificial intelligence.

Bogota

DescripciónBAC is the bank with the largest coverage in the entire country, supporting the base of the population, especially farmers in their productive projects and the associations that support them. FUNCTIONS: To lead and coordinate portfolio management and collections plans at all stages, incorporating digital transformation and developing a team of approximately 170 people nationwide to cover more than 700 offices across the country. To design, execute, and implement differential strategies according to the Bank's segmentation, ensuring beneficial payments and agreements in compliance with current regulations. Most importantly, to support field personnel by providing financial education and promoting the growth and development of society in the most remote areas, bringing new technologies to them.

Colombia

From the Shared Services Center, the TTS Cash operation for all Latin American countries is managed. Functions: Lead a team of ~100 people, responsible for the E2E client experience in the origination and maintenance of current products requests for all Latam countries. Design and implement the Trade and Treasury On boarding business strategy within the Latam region, seeking the best client experience through constant communication and process optimization. Apply permanent disciplines for the hiring, training, and talent retention. Responsible for analysis and KPI results presentation to Executive management and stake holders. Accountable for contract negotiation, revenues, and budget goals achievement.

Bogota

GBS is the shared services center (HUB) of Scotiabank from which collection services, customer service, and control, among others, are provided for all the countries where the bank has a presence in North America, Central America, South America, and the Caribbean. Functions: Design, execution and leading of late stage collections strategy, personalized customer service, vendors management, assets management for the seven (7) countries of the region, alignment of corporate strategy and compliance with countries local regulations. Design, testing and implementation of best practices in all of the countries supported. Back office management (custumer mainteinance) and SLA compliance for customer satisfaction. Member of risk committees to define collections strategies and detect trends to propose proactive actions. KPIS design and presentation of corrective actions proposals to Bank's CEOs in the different countries.

Bogota

Consulting and advisory services in the formulation of risk prevention policies and process optimization, aimed at improving efficiency and reducing costs. Support in the creation of key performance indicators (KPIs), development of monitoring methodologies, and implementation of controls to ensure effective results.Support and guidance in digital transformation, focused on the monitoring and control of litigations, which increases efficiency in management and prevention of economic losses.Coordination, alignment, and standardization of various areas within organizations, minimizing operational risks and ensuring coherence in task execution.These services have been successfully implemented in 22 public, private, and mixed entities at the territorial level, as well as in 26 entities at the national level.

Colombia

Creation and management of credit and collections area to ensure achievement of company’s sales goals, maintaining the expected collections performance and cash Flow. Credit Policy layout and realignment of policies in accordance with local and headquarters regulations. Product and pricing design for sales according to customer’s segment and risk type. Design and implementation of operation strategies. Administration and control of bad debts provision (IFRS9). Process optimization (speed to market), customer service support, report generation, analysis and presentation of results to headquarters in credit, risk, and compliance committees and board of directors committee. Display of KPIs and Company’s processes to investors for funding purposes.

Colombia

💠 Diseño y gerenciamiento del área de crédito y cobranza para para 2 millones de clientes masivos, 4 mil corporativos y 51 mil pymes💠 Creación de políticas de crédito flexibles y eficientes, recaudo adecuado del portafolio y reducción de deserción de clientes (churn) y de provisión de incobrables por morosidad. 💠 Reajuste periódico del modelo de crédito y como resultado del análisis de cifras y KPIs. 💠 Licitación y contratación de 60 Contact center a nivel nacional, seguimiento a 400 asesores de cobranza externos. 💠 Generación de reportes, análisis de cifras, presentación de resultados a casa matriz junto con las estrategias para corregir desviaciones

Colombia

💠Creación e implementación del proceso de cobranza, modelos y políticas de crédito por segmento para 1,5 millones de clientes. 💠 Generación de estrategias de crédito y cobranza para la disminución churn, provisiones y castigos de cartera. 💠 Diseño de productos y precios para la venta por segmento de cliente y tipo de riesgo. 💠 Administración de procesos masivos de cobro a través de call centers, gestionando 200 asesores de cobranza.

Bogota

Abogada, Derecho

Master En Administracion De Negocios, Enfasis En Estrategia

Especialista En Derecho Comercial, Derecho Comercial