Sandra Williams

Sandra Williams Email and Phone Number

Moving Support Manager @ The Lettings Hub
Peterborough, GB
Sandra Williams's Location
Aberdeen, Scotland, United Kingdom, United Kingdom
About Sandra Williams

Innovative Product Manager, experienced leading cross-functional teams to deliver impactful solutions that meet market needs and drive business growth. Excel at developing product roadmaps and defining strategic goals, ensuring alignment with organisational objectives. Adept in collaborating closely with stakeholders to gather requirements, creating user-centric designs and enhancing customer satisfaction.Analyse market trends to identify opportunities and refine product offerings, keeping a sharp focus on both profitability and user experience. Skilled in agile and scrum methodologies, prioritising product features based on data-driven decisions to deliver timely, high-quality results. Accomplished in facilitating and business transformation, fostering innovation and continuous process improvement to ensure organisational growth.KEY ACHIEVEMENTS• Spearheaded the successful launch of a new product feature that resulted in a 20% increase in user engagement through targeted feature adoption strategies and continuous feedback integration.• Optimised product development efficiency by implementing agile methodologies and cross-functional collaboration initiatives, leading to faster release cycles and a 5% reduction in reported post-launch defects.• Enhanced the customer onboarding experience through data-driven user journey optimisation and self-service onboarding, which contributed to a 5% increase in trial-to-paid conversions and a boost in customer satisfaction.• Led a strategic pricing overhaul that increased product revenue by 8%, driven by market analysis, competitor benchmarking, and the introduction of tiered pricing models to capture a wider customer segment.

Sandra Williams's Current Company Details
The Lettings Hub

The Lettings Hub

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Moving Support Manager
Peterborough, GB
Sandra Williams Work Experience Details
  • The Lettings Hub
    Moving Support Manager
    The Lettings Hub
    Peterborough, Gb
  • Sinot Tech Solutions Ltd
    Product Manager
    Sinot Tech Solutions Ltd Feb 2024 - Present
    Champion the end-to-end lifecycle of multiple product development projecs, working closely with cross-functional teams to ensure seamless execution and delivery. Drive user-centered innovations and optimise product features, resulting in improved customer engagement and streamlined processes. Collaborate with stakeholders to align product strategies with market needs, enhancing product performance.• Spearhead developing and launching of new product features, increasing user engagement by 10% through user-driven enhancements and intuitive web solutions improvements.• Streamline product development cycles by implementing Agile and Scrum methodologies and cross-departmental feedback loops, effectively reducing time-to-market and improving sprint velocity through clearer milestones.• Liaise with the marketing and dev teams in conducting in-depth market research, UAT, and functional testing, which informed data-driven adjustments to pricing strategies and feature sets.• Implement targeted customer feedback initiatives, analysing user behavior data to identify pain points and collaborating with customer support teams to refine onboarding and customer support resources.• Identify and develop new market segments and strategic partnerships, expanding product reach across multiple industry verticals, and fostering long-term relationships with key clients and stakeholders.
  • The Lettings Hubs
    Moving Support Manager
    The Lettings Hubs Jan 2024 - Present
    Promote initiatives that enhance moving and customer support services, focusing on improving the customer experience, including the implementations of new self-service tools and other web solutions improvements. Driving product optimisation and increasing efficiency across support channels.• Engage directly with potential tenants, landlords, and employers over the phone to verify tenant information, clarify inquiries, and resolve issues. Provide clear, friendly, and professional communication to ensure a positive customer experience and accurate assessments.• Facilitate data-driven enhancements that optimise processes, reducing the time taken to resolve customer inquiries and refining support workflows for a smoother user journey, enhancing customer satisfaction.• Lead initiatives that streamline cross-functional communication between the customer support and technical teams, resulting in a faster response rate to common customer challenges and boosting team productivity.• Utilise user-friendly digital support tools and resources in empowering customers to resolve issues independently and reducing the need for one-on-one support by 10%.• Manage essential administrative tasks, including record-keeping, documentation, and follow-up with all parties involved in the tenant assessment process. Ensure compliance with company standards and maintain organized records to support timely and accurate decision-making.• Identify key pain points in the support journey, addressing and resolving issues before they escalate contributing to a 15% decrease in support-related complaints.
  • G126 Continental Travels
    Product Manager
    G126 Continental Travels 2020 - 2022
    Led the development and optimisation of innovative travel products, enhancing the user experience and streamlining the booking process. Collaborate with stakeholders and cross-functional teams in forging key partnerships and running UAT on optimised web solutions to detect and resolve bugs, successfully improving customer satisfaction and aligning product offerings with market trends.• Negotiated strategic partnerships with key travel service providers, expanding the company's market footprint, resulting in an increase in cross-selling opportunities and a 20% rise in customer acquisition across new markets.• Launched innovative product features tailored to customer needs that optimised booking flows and personalised recommendations, enhancing customer retention and satisfaction.• Led the market analysis and product development initiatives that aligned product offerings with evolving customer preferences and prioritised agile adjustments to user feedback, improving conversion rates by 20%.• Collaborated with marketing, customer service, and tech teams to streamline the user journey, refining UX/UI designs and clearly communicating service features, resulting in a more seamless experience.
  • Principles Est. Concepts Ltd
    Product Manager
    Principles Est. Concepts Ltd 2019 - 2022
    Managed the refining the product recommendation system, ensuring customers received tailored guidance to meet their specific needs. Liaised closely with marketing and sales in eliciting requirements to enhance customer engagement, driving upsell and cross-sell opportunities while continuously aligning product offerings with customer requirements to elevate their overall experience.• Managed implementating an enhanced product recommendation system, matching customer needs more accurately and reducing the time to discover suitable products or services, resulting in a 15% increase in customer satisfaction ratings.• Developed and optimised a support strategy in partnership with the analytics team, as customers received tailored guidance aligned with their specific use cases, leading to an increase in active product usage.• Implemented self-service tools and educational content to empower customers to make informed decisions independently, decreasing the volume of support queries by 10% and freeing up resources to focus on high-value interactions.• Collaborated with the marketing and sales teams to design targeted web prompts and personalised email campaigns, leading to a 15% increase in conversion rates and supporting customers in finding complementary products that best suited their evolving needs.

Sandra Williams Education Details

Frequently Asked Questions about Sandra Williams

What company does Sandra Williams work for?

Sandra Williams works for The Lettings Hub

What is Sandra Williams's role at the current company?

Sandra Williams's current role is Moving Support Manager.

What schools did Sandra Williams attend?

Sandra Williams attended Robert Gordon University, Yaba College Of Technology, Yaba, Lagos.

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