Sandra Williams Email & Phone Number

Peterborough, GB

• Champion the end-to-end lifecycle of multiple product development projecs, working closely with cross-functional teams to ensure seamless execution and delivery. Drive user-centered innovations and optimise product.
• Spearhead developing and launching of new product features, increasing user engagement by 10% through user-driven enhancements and intuitive web solutions improvements.
• Streamline product development cycles by implementing Agile and Scrum methodologies and cross-departmental feedback loops, effectively reducing time-to-market and improving sprint velocity through clearer milestones.
• Liaise with the marketing and dev teams in conducting in-depth market research, UAT, and functional testing, which informed data-driven adjustments to pricing strategies and feature sets.
• Implement targeted customer feedback initiatives, analysing user behavior data to identify pain points and collaborating with customer support teams to refine onboarding and customer support resources.
• Identify and develop new market segments and strategic partnerships, expanding product reach across multiple industry verticals, and fostering long-term relationships with key clients and stakeholders.

• Promote initiatives that enhance moving and customer support services, focusing on improving the customer experience, including the implementations of new self-service tools and other web solutions improvements..
• Engage directly with potential tenants, landlords, and employers over the phone to verify tenant information, clarify inquiries, and resolve issues. Provide clear, friendly, and professional communication to ensure a.
• Facilitate data-driven enhancements that optimise processes, reducing the time taken to resolve customer inquiries and refining support workflows for a smoother user journey, enhancing customer satisfaction.
• Lead initiatives that streamline cross-functional communication between the customer support and technical teams, resulting in a faster response rate to common customer challenges and boosting team productivity.
• Utilise user-friendly digital support tools and resources in empowering customers to resolve issues independently and reducing the need for one-on-one support by 10%.
• Manage essential administrative tasks, including record-keeping, documentation, and follow-up with all parties involved in the tenant assessment process. Ensure compliance with company standards and maintain organized.

• Led the development and optimisation of innovative travel products, enhancing the user experience and streamlining the booking process. Collaborate with stakeholders and cross-functional teams in forging key.
• Negotiated strategic partnerships with key travel service providers, expanding the company's market footprint, resulting in an increase in cross-selling opportunities and a 20% rise in customer acquisition across new.
• Launched innovative product features tailored to customer needs that optimised booking flows and personalised recommendations, enhancing customer retention and satisfaction.
• Led the market analysis and product development initiatives that aligned product offerings with evolving customer preferences and prioritised agile adjustments to user feedback, improving conversion rates by 20%.
• Collaborated with marketing, customer service, and tech teams to streamline the user journey, refining UX/UI designs and clearly communicating service features, resulting in a more seamless experience.

• Managed the refining the product recommendation system, ensuring customers received tailored guidance to meet their specific needs. Liaised closely with marketing and sales in eliciting requirements to enhance customer.
• Managed implementating an enhanced product recommendation system, matching customer needs more accurately and reducing the time to discover suitable products or services, resulting in a 15% increase in customer.
• Developed and optimised a support strategy in partnership with the analytics team, as customers received tailored guidance aligned with their specific use cases, leading to an increase in active product usage.
• Implemented self-service tools and educational content to empower customers to make informed decisions independently, decreasing the volume of support queries by 10% and freeing up resources to focus on high-value.
• Collaborated with the marketing and sales teams to design targeted web prompts and personalised email campaigns, leading to a 15% increase in conversion rates and supporting customers in finding complementary products.

Master'S Degree, Business, Management, Marketing, And Related Support Services, Distinction

H.N.D, Mass Communication/Media Studies