Sandra Ellertsson Email & Phone Number

Norway

Brevik, Norway

Procano er en norsk IT-leverandør som er spesialisert på IT-sikkerhet, skytjenester, Microsoft 365 og nettverksløsninger. Vi er eksperter på integrering, automatisering og forenkling av arbeidsoppgaver. Med Procano kan du være trygg på at du får en tilpasset og sikker løsning til dine behov. Hvor mye ansvar du velger å overlate til oss, er helt opp til.

Brevik, Norway

Responsible for the Support team that handles 1 & 2 Level support for Procanos customers worldwide.This includes:- End-user support, procurement & configuration- Dispatch Mgmt.- Incident Mgmt.- Change Mgmt.- Service reports- Level 1 & 2 supportThe support team is located in Oslo, Brevik and Stockholm and counts 16 people hereof 3 team leaders - one for.

Brevik, Norway

Service Management includes tasks involving:- Service Review- Change Management- Incident handling- Reporting- Audits- Procedures/ProcessesResponsible for internal procedures and processes according to ITIL towards our Customers. Responsible for writing/updating framework agreements and tenders. Involved in the Marketing plans for the company.

Norway

Responsible for internal procedures and processes in regards to our customers. Service Manager primarily for GL Noble Denton. Involved in the Marketing plans for the company. Assist CFO in budget plans and company presentations.

Development of a business model for Tinfos AS in Excel.The business model takes into account interest rates, foreign exchange, taxes, inflation, and contract value. It shows the income, balance sheet and forecast for 30 years ahead, in addition to their present value at the exit year. It also shows an overview of the dividend profile, production profile.

Writing framework agreements, tenders and prequalification to both the private and public sector. Review and monitoring our clients framework agreements in relation to the contract's expiration date and CPI adjustments etc.

Responsible for the User Administration team which was an outsourced solution owned by Hydro IS Partner.- Business, customer and SLA responsible.- Deviation, process and project management,- Quality of work towards, Hydro IS Partner's customers- Handover of new systems / applications and processes.- Personnel follow-up for about 20 man-years, providing.

Leased by IT Consult AS to Hydro IS Partner in the position of Team Leader for User Administration, 3 Line Support, Project IT Support.The role included the responsibility for, forecasts, budgets, KPI and SLA within the three above mentioned areas.In the role as Team Leader, I was also Regional Delivery Responsible for Light Metal segment in Hydro, Norway.

Leased by IT Consult AS to Hydro IS Partner in the position of User Support Supervisor for the User Administration Team with support for about 25,000 end users. - Assist Team Leader with forecasts, budgets and KPIs - Recruitment of new consultants - Personnel follow-up for about 20 employees - Business, customer and SLA responsible. - Deviation, process.

• Team member at the User AdministrationTeam with support from about 25,000 end users. Administration of users in the following systems:
• Novell
• Notes
• NT
• ProArc
• SAP

Cna / Mcp

Education record

Three Year Restaurant Education