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http://www.scandichotels.no/Hotels/Norge/Oslo/Vulkan/New Business DevelopmentMarket AnalyticsSales Processes in the Oslo regionAccount managementSee Sales Manager Scandic Fornebu

www.scandichotels.no/Hotels/Countries/Norge/Oslo/Hotels/Fornebu/Selling products from the Scandic portfolio, with foremost focus on Meeting & Event clients at Scandic Fornebu. Responsible for creating growth in the meeting & event market and following the sales process with both new clients and existing clients. Identifying and processing new customers. Planning and implementing sales activities, events, presentations, client visits and workshops. Networking and create… Show more www.scandichotels.no/Hotels/Countries/Norge/Oslo/Hotels/Fornebu/Selling products from the Scandic portfolio, with foremost focus on Meeting & Event clients at Scandic Fornebu. Responsible for creating growth in the meeting & event market and following the sales process with both new clients and existing clients. Identifying and processing new customers. Planning and implementing sales activities, events, presentations, client visits and workshops. Networking and create interest and awareness for the hotels in the Scandic portfolio. Negotiation Contract writingContract implementationRevenue analysis. Competitor- Strategy analysis. Responsible of achieving financial and non-financial goals that are set both from the company and from myself. Collaborating with other Scandic Hotels, PCOs and Travel agencies. "Årets nykommer 2011" Show less

Contract Management Business Analysis Employee Management Manager for all employees in ISS that worked on the sites; SEB Kort and SEB Filipstad. Service Management Continuously developing and organizing the service delivery, so that the assignments are effectively done and has an expected delivery level. Customer Management Enhance and develop the cooperation relations with SEB, with focus on expanding ISS service deliveries. Initial sales of new products… Show more Contract Management Business Analysis Employee Management Manager for all employees in ISS that worked on the sites; SEB Kort and SEB Filipstad. Service Management Continuously developing and organizing the service delivery, so that the assignments are effectively done and has an expected delivery level. Customer Management Enhance and develop the cooperation relations with SEB, with focus on expanding ISS service deliveries. Initial sales of new products. Team Leadership Teambuilder and motivator. Quality Management of ISS deliveries Innovation and development of ISS services Responsible for results and daily operation.”Improved ISS service delivery from a red level, which is not good, to a green level which is the highest level” Show less

Book, plan and coordinate events- conferences at the hotels. Research the markets to identify, contacting new businesses and continuously work with improvement plans while keeping ahead with the changing market. Collaborate with the Sales Department, finding leads and signing of contracts. Take responsibility for the sales and some marketing of the conference department, including pricing and profile. Delegate responsibility to colleagues. Send invoices and make sure that… Show more Book, plan and coordinate events- conferences at the hotels. Research the markets to identify, contacting new businesses and continuously work with improvement plans while keeping ahead with the changing market. Collaborate with the Sales Department, finding leads and signing of contracts. Take responsibility for the sales and some marketing of the conference department, including pricing and profile. Delegate responsibility to colleagues. Send invoices and make sure that the conference department achieves its financial and practical goals. Deal with customer complaints, comments and inquiries. Stay current with system information, hotel security, guests, changes and updates. Be in charge of the conference guest’s meals. Show less

Book conferences, - hotel rooms, plan, coordinate personnel for events/conferences.Develop customer service procedures, policies and improvement plans. Provide the receptionists with required tools, such as education, equipment, material and support systems. Lead the staff and responsible for staff recruitment and appraisals of my departments. Analyze statistics or other data to determine the level of customer service that the organization is providing. Keep ahead of… Show more Book conferences, - hotel rooms, plan, coordinate personnel for events/conferences.Develop customer service procedures, policies and improvement plans. Provide the receptionists with required tools, such as education, equipment, material and support systems. Lead the staff and responsible for staff recruitment and appraisals of my departments. Analyze statistics or other data to determine the level of customer service that the organization is providing. Keep ahead of developments in customer service and the hotel business. Investigate and solving customer’s problems, analyzing feedback and issuing refunds or compensation to customers.Stay current with system information, hotel security, guests, changes and updates. Send invoices and make sure that the conference and front desk department achieve its financial and practical goals. Responsible for the large groups and important clients. Show less