Primary scheduling, administrative, project, meeting, and partner service support to the Chronic Pain Network team at McMaster University.

Administrative, project, and EDI support to the Office of the Chair, Department of Pediatrics.

Primary executive scheduling and support to the Principal-Director's College, Executive Director-EMBA Program, & two Co-Directors-Health Leadership Academy; administrative, project, program design, meeting, and client service support to the Health Leadership Academy team.

Administrative, project and customer service support to the Metering Department on a full-time, contract basis as the organization implemented Project Keystone, integrating four legacy ERP systems onto one common platform; assisting clients with technical support and booking service calls; liaising between the Electrical Safety Authority and field service crews to approve restoration of power; creating emergency service calls for after-hours crews.

Primary service department administration and support on a full-time, contract basis: scheduling & dispatching service calls; processing equipment warranty registrations; invoicing & processing customer payments.

Primary administrative, project, travel, and meeting support for Canadian Regional Director at Canadian Home Office: coordinating international travel arrangements & off-site conferences; reviewing business expenses for executive approval & submission; providing customer service management and follow up.

Primary operations & finance support to government-funded counselling agency: Managing payroll, benefits, procurement, human resources, & accounts payable/receivable functions; maintaining service quality controls; preserving confidentiality of client records; proof-reading/editing reports to parole officers; designing & publishing newsletter; submission of business-critical data to provincial databases.

Administrative, project & meeting support to: Hamilton Human Services & Justice Coordinating Committee (HSJCC); HNHB Regional HSJCC Committee; Crisis Outreach & Support Team (C.O.A.S.T.); Crisis Intervention Training (CIT) Program; ABI Working Group; Regional MCRRT Meetings:Designing, formatting & editing reports, presentations & correspondence; Managing & maintaining confidential records regarding client health & legal status, collective agreements, financial records & recruitment; Coordinating and planning meetings & workshops; Managing calendars; Composing & distributing meeting agendas, minutes, work plans & background information; Researching, compiling & maintaining statistical information; Project leader for office redevelopment and space allocation plan.Accomplishments:Created a process improvement by developing and implementing an efficient system to coordinate and track annual work plan and budget activities for all Human Services & Justice Coordinating Committee locals within the HNHB LHIN, ensuring real-time reporting and accountability to the Ontario government’s policy frameworkDeveloped and implemented an efficient inventory management system to maintain target office supply levels, thereby reducing surplus inventory and associated costs for C.O.A.S.T. Program.

Primary Executive support to Assistant Vice-President; Director; and Exec. Advisor-Gov’t Relations: Overseeing $2M budget, expense claims, Accounts Payable/Receivable & Human Resource functions; Providing timely customer service; Coordinating/planning executive appointments, events, meetings, & international travel; Administrative & communications support to public, government, community & media relations.Accomplishments:Established relationships and doubled existing per issue advertising revenue for McMaster Times alumni magazine by pursuing new partnershipsHeaded optimization project and streamlined production to improve efficiency and accuracy by coordinating the activities of internal and external teams and making sure production timelines were metBronze Medal, Best Press Release – English 2012 CCAE Prix D’ Excellence Award: Created imaginative headline for award-winning press release: “McMaster vaccine has pet owners feline groovy”