Sandra Fabian Email & Phone Number

Martinez, CA, US

• Managed operations workflow, forecasting, and delivery for vendor workforce to ensure efficiency and meet KPIs.
• Identified process optimization opportunities and developed scalable metric documentation with stakeholders.
• Improved Key Performance Indicators by evolving the Quality Assurance system and tracking vendor performance.

Mountain View, CA, US

• Optimized support strategies for computer science education tools (CS First, Grasshopper, Blockly), resulting in a 35% increase in user satisfaction across multiple platforms
• Enhanced CRM workflows by collaborating with cross-functional teams to implement solutions like the Connect Cases system, driving a 15% improvement in team productivityUpdated and maintained user-facing help center.
• Conducted trend analyses and synthesized data from multiple sources, delivering actionable insights that influenced product development and resolved 20% of recurring user issues
• Developed automated reporting processes for issue tracking, saving 12 hours per week and enhancing the accuracy of trend identification by 9%

Mountain View, CA, US

• Generated detailed monthly publisher payment reports, increasing reporting efficiency by 10% and providing actionable financial insights to stakeholders
• Coordinated localization testing for new feature launches, resolving 12% of detected issues pre-launch and ensuring seamless functionality across multiple regionsDeveloped and implemented Standard Operating Procedures.
• Conducted risk assessments on manual payment workflows, mitigating 5% of potential discrepancies through improved verification processes
• Streamlined documentation processes by creating centralized repositories for SOPs, reducing retrieval time for critical information by 45%

Menlo Park, CA, US

• Scaled a global 1:1 mentoring program from 7 pairs to over 1,000 pairs within one year, driving a 14,186% increase in employee engagement and fostering diversity and inclusion across teams
• Built accountability tools, including scorecards, audits, and reporting systems, to track key metrics and achieve 99% alignment with program goals
• Conducted data analysis on program feedback, identifying trends that informed enhancements and contributed to a 60% increase in participant satisfaction
• Streamlined program operations by automating reporting workflows, saving 25 hours monthly and increasing accuracy by 70%
• Implemented security protocols for participant data, ensuring compliance with privacy standards and reducing potential data risks by 100%

San Francisco, California, US

• Managed logistics and execution for Global Solutions Onboarding programs (e.g., Bootcamp, PHYP, VLEs), facilitating a 20% increase in program efficiency and ensuring timely delivery
• Provided project management consulting to program owners, creating communication strategies and dashboards that improved onboarding effectiveness by 20%
• Designed and implemented training curricula, aligning with organizational goals and learner needs, resulting in a 15% increase in knowledge retention and application
• Analyzed survey feedback to identify trends, driving improvements that boosted new hire satisfaction scores by 12% across onboarding programs
• Integrated data-driven insights into onboarding processes, reducing errors by 6% and enhancing overall program outcomes

• Managed logistics and execution for Global Solutions Onboarding programs (e.g., Bootcamp, PHYP, VLEs), facilitating a 20% increase in program efficiency and ensuring timely delivery
• Provided project management consulting to program owners, creating communication strategies and dashboards that improved onboarding effectiveness by 20%Designed and implemented training curricula, aligning with.
• Analyzed survey feedback to identify trends, driving improvements that boosted new hire satisfaction scores by 12% across onboarding programs
• Integrated data-driven insights into onboarding processes, reducing errors by 6% and enhancing overall program outcomes

• Managed Salesforce and Learning Management System (LMS) operations, overseeing courses, enrollments, and learner escalations, reducing issue resolution time by 25% through streamlined processes
• Collaborated with People Operations, Engineering, and Legal Data teams to resolve LMS and compliance issues, completing 100% of audit control tests to ensure adherence to regulatory standards
• Implemented process improvements in LMS workflows, reducing manual errors by 50% and saving 35 hours in administrative tasks per quarter
• Facilitated quarterly business reviews with stakeholders, leveraging data insights to enhance course content relevance and achieve 10% growth in learner engagement
• Executed compliance testing protocols, ensuring a 100% adherence rate to organizational standards and mitigating risks in learning operations

Campbell, CA, US

• Managed Learning Management System (LMS) logistics across five micro-sites, maintaining a 99% operational uptime and ensuring seamless user experiences
• Supported marketing initiatives by creating promotional materials and analyzing survey feedback, driving a 17% improvement in campaign engagementProduced data analytics, dashboards, and metrics to track 8x8 Academy.
• Oversaw the Certification voucher distribution process, reconciling records with 100% accuracy and streamlining participant tracking systems
• Implemented process improvements for tracking training participation, saving 30 hours per month and reducing errors by 14%

Mountain View, CA, US

• Maintained and updated LMS content structures, ensuring 100% accuracy and relevancy to support seamless learner experiences
• Resolved technical issues for LMS and online courses through ticketing systems, validating system updates with detailed testing plans and reducing errors by 6%
• Created custom dashboards and analytics, tracking training allocations and vendor performance, enhancing reporting efficiency by 50%
• Conducted usability and Quality Assurance testing, optimizing the LMS User Interface and improving learner satisfaction by 18% through enhanced navigation
• Developed automated workflows for LMS data reporting, reducing manual workload by 22% and increasing data precision for stakeholder insights.

San Francisco, CA, US

To manage and implement all areas of Training and certification local and abroad within the Program Management for the Product Development Group Engineers.. Manage registration and online training. Serve as the liaison for intern learners. Organize and plan for event management functions local and abroad. SharePoint Admin

South San Francisco, California, US

Assist in the final phase of launching the Onboarding Process at Genentech. Deliver and or create Quality Assurance and User Acceptance.

Assist in the upgrade for Selectica R5.5 to Selectica R6. Capture requirements, communications, and features. That also included analysis and documentation regarding the scope of the project. Provide support for the automated solution which directly affects the availability, functionality and reliability of Selectica to internal/external personnel..

Leverkusen, North Rhine-Westphalia, DE

Provide program logistical support, records management, customer support, and Learning Management System support, and data administration for the Capacity Expansion Biologics (CEB), Training Program.

San Ramon, CA, US

Part of a multi-cultural, geographically dispersed team. It is comprised of US and international resources from Global Marketing, Global Lubricants, offshore IT partners and several contracting agencies. Support Global Marketing and Lubricants offerings through the Energy Company Business Point Web site. Analyze the business needs of various business units.

San Jose, CA, US

IT Analyst worked directly with the Project Manager on the Service/Ops Management for Integrated Communications Apps.Provided analysis on the following implementations:- Jabber for Windows- Jabber for iPad- Jabber for LA Launch- Reporting - Business Requirements Gathering and Documentation- Metrics and Analysis- Use Cases

Scope of Project: Create a web-based application to align with new business plan of launching locations into the global market using the six stages of Waterfall Software Development Life-Cycle (SDLC) process

Indianapolis, Indiana, US

Direct Report to the Director of Technology at WellPoint, Inc. - HMCCosts, time-lines, accomplishments, resources, risks and other critical factors to produce the highest Return on Investment (ROI)Manage and align the IT budget to the annual project plan of record Review business project proposals Business Analysis Financial ManagementLegal and Contractual.

Oakland, California, US

Reports/Metrics/Analytics/Data MiningDatabase Administrator Full Life-cycle Project ImplementationAccounts Payable/ReceivableFinancial AnalystProcurement/Vendor ManagementTraining and CertificationLearning Management Systems (LMS) CertifiedSubject Matter Expert (SME): QWEST Remedy RPM/Clarity NIKU/Workbench

San Francisco, California, US

Scope of Project: To ensure User Acceptance for Phase I Go-Live System Implementation on time, on budget, and in scope

Dublin 2, IE

Full lifecycle experience on multiple projects, from requirements gathering through functional specifications and user acceptance testingCollaborate with Project Managers, Architects, Developers, and Designers on scope, solutions, constraints, and risks Analyze/document current and future business process models Analyze/document high-level requirements.

Industrial Psychology

High School, College/University Preparatory And Advanced High School/Secondary Diploma Program