I have been developing and delivering training for a couple decades, including developing training for field trainers to deliver to external customers at a local multinational corporation. The classes and workshops that I have developed and delivered for my current business, Projects Accomplished!, include:1. Writing for Fulfillment: The Story Within2. Effective Meetings: How to Conduct Them & Influence Them3. Effective Meeting Minutes & Action Items4. Developing Project Schedules5. Setting Up and Conducting a Lessons Learned Session6. Team Bonding & Communication Skills7. Problem Solving & Collaboration Skills

I have been writing for most of my life. I started writing and publishing poetry in high school. I expanded to writing for my high school yearbook, and wrote newsletters in my early years of my professional life. I made a big change to technical writing, and began to develop step-by-step instructions for others. I did that for 10 years for a multinational corporation.When I coach someone or run a writing workshop, I use my ability to see the big picture and break it down into manageable chunks. • I give my students various tools to take a broad topic that they’re interested in writing about and break it down into a cohesive outline or pattern.• I also give them fluid methods to visualize their desired end-product before they ever sit down at the computer or other device to write.• I encourage them to not get frustrated and to not dispose of their drafts. Writing is an ongoing evolutionary process.

Workshop Project Management, Proofreader, and Editor At request of a client, I set up a schedule for the preparation and delivery of two separate workshops.• I proofread and edited the client’s marketing collaterals, workshop outline, and PowerPoint presentation.• I witnessed and critiqued the dry run of the client’s presentation prior to the workshop delivery.Proofreader, Editor, and Consistency Checker for Solo Entrepreneur At request of a client, I proofread and edited marketing brochures.• I ensured brand and message consistency across all brochures.• I checked consistency with the client’s website and Social Media messages as well.In the first quarter of 2014, I did the following work for my client, Beyond The Interface:• Developed User Methodology Guide and Microsoft PowerPoint presentation and instructor notes based on my client’s input and feedback and research materials on the Product Discovery Process given to me by my client.• Researched the Product Discovery Process on the Internet, and incorporated all references as footnotes in the document.• Developed a project schedule, based on client’s requirements, and worked with my client to adhere to and update the schedule throughout the contract.• Delivered the completed deliverables, to be used by my client’s clients to train their employees in the use of the Product Discovery Process.In the second quarter of 2014, I developed a Time Reporting System for my client to use to track his work for his client. I also learned QuickBooks Pro 2014 software in order to help my client with his company's bookkeeping.

I conducted the first Boot Camp under my watch successfully, in spite of some challenges with the venue and equipment due to moves. I had a great group of students! They were in various stages of establishing their businesses, but they all seemed to find some messages from our variety of presenters that spoke to them.I'd like to thank the following individuals for their help in prepping, presenting, mentoring the students, and evaluating the students presentations: Bob Lurz, Steve Royal, Bob Manard, Laurie Enos, Mary Sperr, Frank Crombe, Lynn Cranmer, Janet Nelson, Mike Smith, Barbara Moore, Michael Van der Gaag, Tracy Jong, Luis Ormaechea, Bruce Katcher, David Powe, Peter Burns, Robin Dettman, Steve Nicosia, Mark Finke, and Jackie Amigone. I appreciate all you did to help make this 2018 RPCN Small Business Boot Camp a success!

I've joined the RPCN Board of Directors once again as of July 2022. I am the Editor and Project Manager in charge of RPCN's blogging for Eastman Business Park since 2016/2017. I have also contributed several blogs to Eastman Business Park, which have been published on their external website (http://www.eastmanbusinesspark.com/blog) and on their Twitter account (@followEBP).I have become the Secretary for the RPCN Operations Committee as of Summer of 2022 as well. The Ops Committee meets every two weeks.I was Secretary for the 2013/2014, 2014/2015, 2015/2016, and early 2016/2017 RPCN Board of Directors. I took the Minutes at each Board Meeting and then sent out the Minutes after each meeting. I tracked all of the Open and Closed Action Items from the Meetings.I also took care of correspondence for the RPCN Board, such as Get Well cards and Sympathy cards for members and their families.

• Managed tasks and schedule for team of volunteers involved in planning and implementing June 6, 2013 Career Fair held in partnership with Monroe Community College, Rochester Works, Time Warner Cable, Senator Joseph Robach, the Democrat and Chronicle Media Group, and the Angelo Planning Group.• Shared Best Practices from 2012 TAG Career Fairs, which I had archived on Google Docs, with planning team to facilitate successful Career Fair outcome.• Conducted and facilitated weekly status meetings with Call Team, Database Team, Marketing & Publicity Team, and Signage Team Chairs and team members.• Assisted the Signage Team in distributing posters to the job networking team leads in the Rochester area, in addition to distributing posters to Libraries, Town Halls, and other businesses within specific towns around Rochester, NY.• Conducted Lessons Learned with The August Group (TAG) Career Fairs’ Planning Teams, Monroe Community College (MCC), and our key interfaces at Senator Robach’s office and RochesterWorks in order to enhance successes and improve future Career Fairs.• Ensured databases and process documents were updated and then archived on Google Docs for follow-on Career Fair Planning Teams.The June 2013 Career Fair had the largest number of companies who had ever participated (50 companies) and the second largest number of attendees (464+).

Chaired the TAG Career Fair planning team for the May 16, 2012 Career Fair. Facilitated planning meetings, developed planning schedule, and tracked tasks according to the schedule. Collected, consolidated, and archived Best Practices from the May 2012 Career Fair on Google Docs for use on future TAG Career Fairs.Also worked on Marketing Team to help with press release and its distribution, Call Team, Signage Team, and was planning team liaison to Angelo Planning Group, one of our sponsors. Helped sign up The August Group (TAG) Director, Tracey Aiello, for a couple different radio interviews to promote TAG and the May 2012 Career Fair as well.Conducted Lessons Learned session the week after May Career Fair was completed, in order to make improvements on subsequent TAG Career Fairs.

I have been a member of The August Group (TAG) since 2011. I volunteered to assist with some June 2011 Career Fair signage and at the TAG membership table the day of the June 2011 Career Fair. I progressed to more responsible positions in the 2012 and 2013 TAG Career Fairs.

Professional experienced in determining client requirements and how best to satisfy their requirements; willingness to be innovative in order to fulfill clients' needs on time and on budget; experienced in directing a multinational team in order to deliver.Determined customer requirements for internal software and printer programs for documentation, training, translation, creative, and publishing services. Managed schedules and budgets to ensure product programs received all deliverables for multinational product launches. Set guidelines for planning dates based on software development lifecycle (SDLC) and Agile development practices.Collated supplier deliverable and cost specifications for customer and service documentation, creative collaterals, and publishing.

Cross-Services Manager with broad experience in assisting internal software, printing, and finishing customers in launching products on time and on budget. Experience in negotiating and managing annual plan for my internal software and printing customers. Ensured that customer and service documentation, customer and service training, sales and analyst support deliverables, translation, collaterals, and publishing deliverables were on time and on budget to meet multinational product delivery schedules.

Quality & Business Effectiveness (QBE) Assistant; Supported the QBE manager by establishing the following business organizational and improvement initiatives: Established survey processes and customer satisfaction infrastructure within our organization.Developed the Management and CSAT Representative Support Guides to act as a reference and a productivity improvement tool for these two groups.Established a three-part customer satisfaction (CSAT) pilot training program and presented multiple classes.Trained and mentored successor for my position.

Analyzed customer, site, and security administrative activities on high-volume network printers and associated servers. Developed documentation and training programs for operators, administrators, and field trainers. Produced external programs to pilot BETA test customers.Conducted Pentagon and other out-of-state administrative and operational training.Edited co-workers' deliverables for consistency to corporate and product style and brand. Acted as subject matter expert within work group on network products and servers, and edited co-workers' deliverables for technical accuracy in these areas.

Network Administrator in charge of Xerox servers and workstations which supported approximately 300 users in three buildings in Xerox Webster; these users were supporting a forward product program at the time. Managed and maintained the growth of this network and its servers throughout this three year period. Guided and educated network users regarding best practices, and network productivity and courtesy to help ensure that the users could get optimum performance from their network devices and tools.