Developed demand plans through a combination of sales feedback, market analysis, and statistical modeling using Microsoft Excel and ForecastX. Planned, managed and coordinated all activities related to sourcing and procuring necessary materials and supplies needed to meet product demand. Developed and maintain several KPI reports presented to Management and financial investors. Performed ad-hoc excel analysis as necessary to support all departments in identifying opportunities for improvement. Key role in the transition and implementation of new ERP software, NetSuite.

Managed over 3,000 SKUs across 70 brands and $10 million in annual spend. Negotiated with existing and prospective suppliers on programs, pricing, delivery, coop advertising participation, and service to obtain the best possible outcome for the company. Utilized advanced skills in Microsoft Excel and Heidi SQL to gather, compile, and analyze complex data, including KPIs, to present weekly to the executive management team. Collaborated with the Sales and Marketing Departments on trends, promotions, spiffs, and advertising campaigns to ensure coordinated product availability based on advertising and market demands.

Managed and forecasted long-term material requirements to facilitate the purchase and delivery of all materials for manufacturing. Monitored the performance of vendors to ensure continued quality and timely shipments. Prepared Risk Assessments and develop mitigation plans for obsolete and transitioning materials.

Monitored inventory status daily and collaborated with logistics, customer service, scheduling, shipping, and traffic to achieve 98% Customer order fill rate. Analyzed production schedule and forward warehouse inventory demand to organize stock transfers at the lowest cost possible. Designed extensive spreadsheets and reports to aid in production scheduling and inventory management.

Reviewed current document control programs and converted existing documents to new documentation procedures. Observed and documented production and quality control processes and created Standard Operating Procedures. Audited departments for food safety standards and Good Manufacturing Practices.

Supervised shifts of more than 20 team members, successfully managing changing priorities and ensuring the store met brand expectations for the guest. Implemented creative and effective incentives to boost “Red Card” conversion rate to exceed company expectations.

Processed customer payments/deposits for the Accounts Receivable team. Prioritized bills to take advantage of early payment discounts for the Accounts Payable team. Complied daily reports of liquid/cash balances, total current payables, and total current receivables. Communicated with customers on order status and quickly mediated, and resolved conflicts with internal and external customers on a daily basis. Trained co-workers in the latest software system to increase overall office efficiency and productivity

Forecasted needs of the laboratory department and managed appropriate supply levels for day-to-day operations and procedures.

• Provided excellent customer service in a fast paced environment.• Resolved customer complaints while remaining calm and friendly.• Operated cash register in the drive thru and dinning room. • Worked efficiently with a team to provide timely service to guests.