Sandra Graham Email & Phone Number

Manchester, Greater Manchester, United Kingdom

Manchester, Greater Manchester, United Kingdom

Anti-Money Laundering Project Manager (contract) - processes and business change.

Manchester

Working for GMPs Change & Transformation Branch, Central Design Team:Transforming Policing Services Programme.Project Manager for the Police Led Prosecution project - successfully implementing the transition from CPS to GMP for low level traffic cases.

Birmingham & London

Corporate Banking Division, COO Change (Corporate Operating Office) , working to develop and embed customer event driven review processes to ensure customer due diligence and customer risk assessment is carried out , including KYC & KYB as part of an Anti-Money Laundering programme.Competent Project Manger: leading the Customer Events workstream as part of Ongoing Customer Monitoring Programme / Event Driven Review Project(s) for the Corporate Banking Divisions, covering Business Banking… Show more Corporate Banking Division, COO Change (Corporate Operating Office) , working to develop and embed customer event driven review processes to ensure customer due diligence and customer risk assessment is carried out , including KYC & KYB as part of an Anti-Money Laundering programme.Competent Project Manger: leading the Customer Events workstream as part of Ongoing Customer Monitoring Programme / Event Driven Review Project(s) for the Corporate Banking Divisions, covering Business Banking, Commerical and CIB divisions, and sub-divisions Lombard, Mentor and RBSIF. Using strong stakeholder management skills, with business operations and risk teams to deliver new and amended business processes ensuring compliance to RBS Group Anti Money Laundering and Sanctions Terriost Financing Policies and FCA regulations. Show less

Manchester & Staffordshire

Project Manager and work stream lead experience - leading teams of Business Analysts and subject matter experts - successfully co-ordinated cross-site teams & business areas delivering regulatory and transformational change business (formerly Co-Op Bank & Britannia Building Society) • Delivered combined external reporting meeting FSA and Bank of England deadlines enabling the new merged CFS organisation to continue its mortgage and investment • Delivered process improvements to… Show more Project Manager and work stream lead experience - leading teams of Business Analysts and subject matter experts - successfully co-ordinated cross-site teams & business areas delivering regulatory and transformational change business (formerly Co-Op Bank & Britannia Building Society) • Delivered combined external reporting meeting FSA and Bank of England deadlines enabling the new merged CFS organisation to continue its mortgage and investment • Delivered process improvements to Customer Service Areas - resulting in a financial benefit of circa £1.4m of ISA investment funds • Delivered a new risk model into the Secured Arrears Operation, enabling the business area to adapt a more risk based approach for arrears processing• Delivered key IT process improvements for Arrears business area in Plymouth and Leek (engagement of c200 colleagues ) support increased operational efficiency and effectiveness• Third Party Management – building and maintaining good working relationships with 3rd party suppliers, including defining requirements, solution and implementation management, delivering IT and Business Change across the organisation• Managed the relocation of business processes from London to Leek & Mar, mapping priority processes to reduce risks and deliver on time to exit building, reducing £2m estate costs• Project Governance – lead PMO, experienced in financial management (budget control) project documentation, including business engagement and stakeholder management- Resource management, providing leadership as a task manager and people management to direct reports, promoting personal development Show less

Leek & Manchester

- Business Analysis, defining and documenting business requirements on a number of complex projects, including a £3m project to upgrade the on-line mortgage application process, as the lead analyst I enabled the project to run efficiently and effectively managing up to 5 suppliers.- Leading workstreams and people management across multi-sites covering contractors, internal colleagues and 3rd party relationships - including a key role for the relocation of mortgage processing centre from… Show more - Business Analysis, defining and documenting business requirements on a number of complex projects, including a £3m project to upgrade the on-line mortgage application process, as the lead analyst I enabled the project to run efficiently and effectively managing up to 5 suppliers.- Leading workstreams and people management across multi-sites covering contractors, internal colleagues and 3rd party relationships - including a key role for the relocation of mortgage processing centre from London to Leek, I co-ordinated a cross-site phased implementation, managing colleague and customer requirements.- Stakeholder management and acting PM role undertaken both on Leek and Manchester based projects such as facilitating workshops, steering groups, operational working groups and project meetings- Project governance – producing project and implementation plans, budget monitoring, (ARCI) responsible for managing the risks, issues, constraints and assumptions log, benefits and feasibility analysis, cost estimating and sizing Show less

Stafford

- Managed a team of 12 staff, responsible for the processing of enhanced CRB checks and disclosure of information - Improved the performance of the unit by reducing the turnaround time from 30 days to 17 days, achieving the national standard SLAs through streamlining the processes and people development / coaching - Reduced the number of complaints to the Chief Constable- Improved moral of the team and received personal positive feedback from the Assistance Chief Constable for my… Show more - Managed a team of 12 staff, responsible for the processing of enhanced CRB checks and disclosure of information - Improved the performance of the unit by reducing the turnaround time from 30 days to 17 days, achieving the national standard SLAs through streamlining the processes and people development / coaching - Reduced the number of complaints to the Chief Constable- Improved moral of the team and received personal positive feedback from the Assistance Chief Constable for my achievements with the unit Show less

Hanley, Stoke On Trent

- Senior Mortgage Underwriter, with a mandate of £500k up to 95% LTV on residential and 75% LTV on semi - commercial properties- Managed a team of underwriters, covering daily supervision, allocation of work, coaching and line manager responsibilities- Introduced Service Standards within the Underwriting Department- Introduced a strategy for Mortgage Customer Retention - Implemented a compliant Key Facts Illustration, to meet a new FSA regulation, this meant that the Society… Show more - Senior Mortgage Underwriter, with a mandate of £500k up to 95% LTV on residential and 75% LTV on semi - commercial properties- Managed a team of underwriters, covering daily supervision, allocation of work, coaching and line manager responsibilities- Introduced Service Standards within the Underwriting Department- Introduced a strategy for Mortgage Customer Retention - Implemented a compliant Key Facts Illustration, to meet a new FSA regulation, this meant that the Society could continue selling mortgages and produced a compliant Key Facts Illustration by the FSA deadline. I received personal recognition from the Chief Executive by winning the ‘Star of the Month’ award. - Key contact point for all mortgage processing and underwriting queries for external mortgage Intermediaries and Branch Network Mortgage Advisors Show less