Sandra Gurule Email & Phone Number

Customer Advocate for Advanced Energy Industries•Managed orders for Advanced Energy’s largest OEM customer (Applied Materials) with use of SAP and AMAT P2i on-line orders tracking tool.•Acted as liaison between customer and diverse departments to resolve issues while adhering to policies and contract compliance. Led to increased customer satisfaction.•Responded immediately to urgent order requests for customer line down situations.•Provided product quotes for incoming calls on company 800 line and created opportunities on SalesForce.com, leading to increased sales.

Sales Revenue Support Specialist 3Responsibilities:•Process RFQ’s, Warranty Renewals and Add on utilizing a variety of on line tools.

•Supported sales and service contracts of company’s third largest OEM customer (DELL), including management of OEM Vendor Managed Inventory. Met required 24 hour turnaround time for product shipment.•Successfully resolved and improved Accounts Payable status by reconciling invoice discrepancies totaling $552,419 with clean up of 99% of the Dell Account.•Coordinated with various departments to resolve customer problems in accounting, logistics, legal, planning and shipment scheduling. Ensured high level of customer satisfaction.•Improved order cycle time and responses to inquiries of 10 International Distributors located in Europe, Middle East and South Africa.•Managed Spares and RMA’s (return material) for NCR account and improved scorecard target from 55% to 93% for On Time Delivery.•Revised and updated International Distributors Ordering Guide documentation for publication; provided details on policies, procedures and information required to process all types of orders.•Achieved department goals of accurate and complete PO receipt to SAP order create within 24 hours for equipment and spares. Maintained obtainable order fulfillment delivery dates.•Met performance expectations of Sarbanes Oxley Process Audit goals; maintained compliance of defined processes and controls for World Wide Orders Management. •Served one year term on the Team Building Committee.•Served on interview committee and selection process for new hire to department.