Sandra (Klinger) Haverkamp Email & Phone Number

United States

Ambler, Pennsylvania

Greater Philadelphia Area

Greater Philadelphia Area

Branch Manager of Tier I branch in Bucks County. Bringing energy, drive, focus and dedication to the organization. Skilled in leading a team to create a cohesive unit that exceeds sales goals, increases revenues, exceeds customer expectations, controls expenses and handles operations with full integrity and attention to detail.

2003-2009 - Regional Manager - Managing anywhere from 9 to 11 branches at any given time with more than 87 colleagues in those branches. 2008 Year End Ranking: 2nd in marketplace, 12th in the United States!2001-2003 - Sales Champion and On-boarding Specialist for Business banking - responsible to On-board, train, develop and coach 99 Business Development Officers in three states.2000-2001 - Business Development Officer in Business Banking (now called Citizens Bank) 1999-2000 - Branch Manager II at flagship branch, Mellon Bank Center managing staff of 20+1998-1999 - Business Development Officer for Business Banking (then Mellon Bank)1993-1998 - Branch Manager I & Branch Manager II (Mellon Bank)1989-1993 - Assistant Branch Manager (PSFS & then Mellon Bank)1988-1989 - Supervisor Training Program (then PSFS)1987-1988 - Full Service Counselor (then PSFS)1987-1988 - Full Service Counselor (then PSFS)1985-1986 - Teller (then PSFS)

Strong leadership and management skills earned recognition as the first Sales Coach, Trainer and On-boarding Coordinator for the group of our 99 BDO's; . This position broadened the scope of management experience and offered additional opportunities to develop and sharpen the skills of colleagues. Certified by Business Efficacy to train the sales training classes to our BDO's; personally trained as a sales coach. Accompanied joint calls with new or struggling BDO's to observe and coach sales and service performance, resulting in improved performances. Added value and growth to position; replace by three people on return to Regional Management.

Invited to be part of initial team of BDO's for Citizens Bank's newly re-started program. Partnered with branches in several counties; energized sales; became "face" of Citizens Bank brand. Successfully grew team from 10 to 99 Business Development Officers.

its BDO program in 1999. Brought in to manage the most visible and important branch in Philadelphia, Mellon Bank Center at 18th and Market Sts, the headquarters and home to all executive management. Managed 20+ colleagues in a very busy, diverse and challenging office. Successfully grew the business; maintained operation control. Shielded executive management from customer complaints/issues by handling at the branch level, successfully. This continued until the retail bank was sold to Citizens Bank.; As a BDO conducted business calling and sales for 10 branch territories. Achieved all weekly/monthly/quarterly goals,Successfully cultivated new relationships, thus growing existing relationships which helped branches grow both business and retail bases. Skilled in working with different teams; often took colleagues out on calls to train for sales skills and calling techniques. Conducted direct telemarketing each week to set appointments to feed personal pipeline as well as getting referrals from the branches.

Became adept in Business Development skills. Known for ability to turn around a struggling branch, which happened a number of times at different branch offices. Managed and led three different branches to turn around prior poor performance in all areas and achieve successful performance. Built teams in all three that kept colleague turnover to a minimum; many went on to build own careers within the bank. Managed with sales effectiveness, providing superior customer service and strong operational integrity while growing deposit liability and increasing revenues through new household acquisition, business development and increased cross sales to existing customers. Leading resulted in increased motivation, creating a culture of trust and respect, teamwork, and concern for branches overall, not just individual achievement.

Accepted into 12 month management training program conducted by top colleagues, which led to Assistant Manager Position. Responsibilities then included People, Sales, Operations, and Customer management. Continued to maintain and grow customer base.

Promoted to New Accounts, handling all simple and complex banking transactions including all new accounts and IRA's. Almost always the top Sales Person and service person within branch; won a trip to Disney World at year's end. Teller - PSFS