Sandra Gonçalves Email & Phone Number

Portugal

• Managed a team of outsourced vendors remotely based in India and the relationship with the BPO provider• Managed the transitioning and stabilization of Offer Compliance service back in-house, with a team of 5 vendors reporting into me.• Improved Offer Compliance Approval levels from 85% to 96% globally.• Successfully transitioned Offer Letters to a new Applicant Tracking System, as part of the new ATS deployment, designing the offer creation process and offer approval process. • Designed offer letter in the ATS using html, ensuring content accuracy and compliance for a simplified, digitized and automated experience, including DocuSign integrations, condensing over 220 templates into 70 views

Lisboa E Região, Portugal

• Coordinated candidate conversion to employee status, prepared offers and contracts, and provided onboarding support from offer to Day1 for new hires for EMEA South and North regions.• Liaised with recruiters, local HR, candidates, managers, and internal stakeholders to ensure a seamless hiring process.• Supported onsite hiring for Portugal, handled contracts, welcomed new hires, and advised on benefits enrollment.

Lisboa E Região, Portugal

• Coordinated interviews for cross-functional business areas in Europe, Middle East, and Africa, ensuring seamless candidate experience.• Managed candidate reimbursement and travel arrangements, providing exceptional support to both candidates and interview teams.

Marinha Grande E Região, Portugal

Led the establishment and growth of a successful family support and psychology services startup, overseeing all operational aspects and ensuring high-quality care for children and families.• Managed admin tasks, budgeting, HR, and legal compliance to maintain efficient operations.• Provided child-care, tutoring, counseling, and psychology services, specializing in working with learning disabilities.• Successfully built relationships with clients and providers to ensure a positive and supportive environment for all.

Licentiate Degree, Psychology, Clinical And Family Psychology

Activities and Societies: Volunteer at APAV - Portuguese Victim Support Organization. Attended 2 years of Portuguese Sign Language..

Master'S Degree, Human Resources Management And Organizational Behaviour

Master's dissertation on Work Stress, Life/Work balance and Gender Diferences among the workers of and IT Company. Graded 19 out of 20.