Sandra Ison Email & Phone Number

Florida, United States

New York, Ny, Us

New York, Ny, Us

● Leveraged data to lead the development and implementation of a Compliance and Enterprise Risk Framework Program, specific to credit card, wire transfer and ACH payments, while monitoring chargebacks in a fast paced ever changing eCommerce environment.● Developed and implemented Fraud and Risk processes, tools, policies, standards, and procedures in alignmentwith the development of an Enterprise Risk Framework and a Compliance Program aligned with the new 2021 AMLA and KYC requirements for Non Banking Financial Institutions.● Lead creation of oversight alerts and reporting for the Compliance, Fraud, Risk, and Dispute Management Programs using data extraction, data analytics and management reporting to drive down losses and mediate risks while maintaining a low user friction environment.● Created reporting to analyze payment/purchase data via Snowflake leveraging SQL skills and Looker to detect and prevent fraudulent activity as well as non compliant structured payments based on reporting alerts.● Oversaw investigations regarding actual and suspected fraud and money laundering activities, providing oversight guidance and appropriate resolution in compliance with BSA guidelines.● Prepared and analyzed internal and external fraud loss data reporting to monitor risk management activities associated with significant losses and provided weekly updates to senior leaders. Achieved and maintained a 0% fraud and dispute loss rate.

Provided leadership to develop strategies and tactics to manage fraud loss. Led and coordinate the daily Fraud Claims Operations.Creatively developed and tested new methodologies and approaches to ever-evolving issues while being adaptable and a champion for change.Built and fostered relationships with internal and external business partners to ensure consistent experience and quality of work is produced.Executed on near-term goals while moving toward a long-term vision.Provided updates, analysis, and recommended enhancements to increase business performance while remaining compliant with regulatory requirements.Managed a team with high focus on Signature Customer Service and driving department KPI’s through coaching and feedback. Planned, assigned, directed, established strategy for work; provide insight and decision support to meet or exceed performance and behavioral expectations; addressed complaints and resolved issues with employees and customers.

Research, scope design and implement surveillance plans. Monitor and execute monthly and quarterly surveillance of critical to compliance processes for acquisition and account management. Research and document root cause of identified defects. Gather and analyze the data and make recommendations to leaders on how to respond to defects found. Create monthly dashboard on critical to compliance processes and report results to senior leadership.Created automated exception reporting using SAS analytics and reporting.

Boston, Ma, Us

Create, improve, monitor and communicate policies, processes and procedures for the GE Money RCF Fraud Department. Ensuring consistent communication and smooth integration of new or changing fraud processes through out the GE Money infrastructure. Lead weekly Fraud Process Consistency reviews and communicate weekly process updates for Fraud Investigations, Prevention, and Underwriting Teams. Create and deliver clear and concise training documents and job aids for new fraud processes, procedures, systems and new hire training courses. Ensure continual enhancements and functionalities for Fraud’s Web Based Assistware by collecting VOC, identifying actionable items, and working across departments with process owners and stakeholders to ensure minimal defects within processes.

Boston, Ma, Us

Investigate fraud claims and mitigate fraud losses. Partner with Law Enforcement, Postal Inspectors, Secret Service and FBI to assist in prosecution of perpetrators to reduce further fraud risk. Work with stores, merchants & business centers to obtain information related to investigations. Interface with investigators from other issuers in connection with fraud investigations. Identify fraud perpetrators in order to obtain restitution, assumptions or assets, in addition and/or in lieu of prosecution.