Sandra Hoyle Email & Phone Number

Provides administrative & customer service support to group clients Day to day management of client requests, claims inquiries and ongoing administration of related documentationEnsures accounts receivable and accounts payable are correct on a client and insurance carrier basisInteracts with multiple insurance carriers as well as clients Co-ordinate the.

North York, Ontario Canada

Day to day management of client requests, claims inquiries and ongoing general administration of related documentationWorked with the Account Manager, provide implementation support to new clientsProvided implementation support to the client, answering questions and ensuring needs are metArranged Online implementation with IT support and trained clients.

Toronto, Canada Area

• Responsible for managing a block of 700+ small group clients
• Provides personalized service to assigned Plan Advisors responsible for client group, including routine client inquiries, addressing concerns and providing solutions as appropriate to ensure win- win problem resolution
• Researches answers to complex client inquiries by reviewing client records and liaising with various carriers and or Plan Advisors referring case to manager if need be
• Proactively manages client relationships, dealing directly with Plan administrators on a number of administrative issues
• Works in partnership with Sales Force and Underwriting departments to ensure positive retention statistics and ongoing client satisfaction