Sandra Jonelunas Email & Phone Number

Managing an operational infrastructure and improving processes for customer care is my expertise. My success can be attributed to my strengths in:Operations Excellence - Ability to set department’s operational strategy, standardize processes, boost efficiencies, and streamline costs to achieve substantial time and cost savings across the organization. Introduced inaugural processes for tracking key performance indicators, improving accuracy, and documenting quality and servicing issues.Talent Development – Success creating several training initiatives that are still being used years later and have been adopted as company best practices. Have launched employee training, train-the-trainer, and cross-training initiatives and created associated learning collateral and procedure manuals to support the operation and improve the customer experience. Leadership & Mentoring – Adept at leading large multi-functional teams and creating opportunities for professional development. Track record for developing and grooming employees to land key promotions and take on increased responsibility within the organization.Specialties: Service Operation Metrics - Quality Assurance & TestingProcess/Procedure Development - Resource AllocationProduct Training Programs - Customer Service TrainingCross Training Strategies - Problem Resolution Product Servicing - Reporting/Audits - SKU Management Staff Recruitment & Management

Listed skills include Cross Functional Team Leadership, Leadership, Management, Training, and 46 others.

• 

  University Of Scranton

  Health And Human Services Administration