Sandra Jose Email & Phone Number

Canada

Canada

Ontario, Canada

Ottawa, Canada Area

Ottawa, Canada Area

Responsibilities• Ensure overall client satisfaction of new and existing clients• Provide an extraordinary experience to customers throughout the support process. This includes high volume inbound phone/email support and following up with unassigned cases created by email inquiries.• Work with our customers and internal teams to execute product configuration requests• Input and maintain the Phreesia CRM with up to date communications, conversations and correspondence with physicians and their personnel• Troubleshoot by using required tools and checklist resources to properly understand and problem solve issues being reported.• Act as both the SME and product Super User for the existing Client base• Conduct preventative account maintenance activities with Clients based on product usage trends and key performance indicators

Ottawa, Canada Area

- Mentoring Undergraduate students, guiding them to achieve optimal solutions for projects and assignments, help develop problem-solving skills, and ensure smooth functioning of the class. Class result is improved by 15%.- Assisting the Professor in tutoring over 200 students for the course Professional Practice in Computer Science.- Providing daily assistance as well as comprehensive feedback for each student to improve their coding practices and help them better understand the conventions

Ottawa, Canada Area

▪ Address adaptive needs of students with a learning disability or any functional limitation▪ Setup the software necessary for students and monitor them through NetSupport▪ Setup and troubleshoot software like Natural reader, Kurzweil, Inspiration, ZoomText and WordQ for students writing computer exams▪ Restricting or granting Internet CD and USB access based on the exam accommodations▪ Administer and supervise exams respecting the rules established by SASS – Academic Accommodations▪ Act as a Reader, Scribe, and other facilitators as required

Chennai Area, India

3.5 years of experience working for Nissan Motor Corp, Tennessee, USA in application development and support with strong technical skills in Mainframe - COBOL, DB2, JCL and NATURAL - ADABAS. My responsibilities and skills include:▪ Communicating with the clients, interviewing end-users to know the requirements and expectations of the clients.▪ Preparing clear and detailed Business requirements, Design specification, Test case documents for clients understanding and approval.▪ Coding, Testing and debugging the program changes to make sure existing system is unaltered.▪ Supporting clients during User Acceptance Testing to help them familiarize with the new system changes.▪ Experience with working in a Technical Support environment that utilizes service management systems to log, track and resolve incidents/tickets against Service Level Agreements(SLA).▪ Scheduling and technically supporting daily and monthly Batch of Nissan Parts team.▪ Ability to conduct root cause analysis and solve the incidents raised by clients quickly.▪ Strong experience in working with Waterfall Methodology and good knowledge in Agile Methodology (JIRA tool)▪ Excellent knowledge of Computer Science fundamentals (SDLC, OOP concepts, Algorithm, Data structure and standard programming practices) ▪ Strong experience in designing, coding, testing and implementing project deliverables on time and with zero defects▪ Experience supporting critical applications 24*7 on a rotational basis.▪ Excellent team player with good analytical, organizational and communication skills, attention to detail and ability to work independently▪ Ability to work and succeed in a fast-paced environment▪ Training and educating new graduates the business and development best practices

Master'S Degree

Bachelor Of Technology - Btech