Sandra Weikel Email & Phone Number

Aurora, Il

In my exciting new role, I will be implementing quality of service processes throughout the Corporation while maintaining awareness of industry standards and legal compliance requirement. With direct responsibility of the Field Staff for Empower Health Services, my drive is to supply the keys to success for our providers through successful training, developing and mentoring emerging talents. These are paramount to a successful company striving to meet the primary goal of achieving 100% satisfaction to our clients and the valued participants.Empower Health has been formulated to continue the legacy of providing best in class, comprehensive, cost effective screening services to clients on a nationwide basis. Our goal is to satisfy and assist clients and employees seeking excellence in their life work – helping people stay healthy.

Mt Arlington Nj

Directed a national field force of over 14,000 medical contractors who completed year-round Health and Wellness and Immunization clinics, with a team of 15 full time Field Managers and Senior Field Specialists who were responsible for training and event completion of field staff. • Managed complex client relationships with multiple levels of decision making. Drove team effectiveness to ensure optimal results. Partnered with external and internal clients, Regulatory, Legal, IT, Sales and Operation groups to develop standardized service quality processes within the corporation. After implementation, achieved 98% “Excellent” client participant satisfaction ratings. • Increased quality and customer service by rolling out Training and evaluation system for the national field staff, with 82% of active contractors’ completed wellness onsite reviews; 98% of immunization nurses completed reviews. Launched online Learning Management System (ePath) that provided courses that required quick turn-around and regulatory compliance tracked to the national network. • Completed event site visits to ensure successful implementation of training processes and participant satisfaction with improved contractor force relationships and quality.

Mt Arlington Nj

Executive Program Manager for high profile clients (Horizon BCBS NJ, LabCorp Inc., Glaxo Smith Kline, Independence Blue Cross, Excellus Blue Cross and additional clients). Lead process improvements to enhance team work, quality and client satisfaction and retention. Directed Field Area Operation Managers, Area Team Leads and Team Leads within the Eastern Region and managed training for 7,500 contractors.• Generated over $2.0M in annual revenue by designing and executing Client Wellness programs, with high retention and repeat business, from the Client sales presentations, through the RFP and contracting process, data exchange design, to completion of their annual national programs.• Partnered with external and internal clients, IT, Sales and Operation groups to develop and implement service quality processes within the corporation and achieved a participant and client satisfaction rating of 97% for 2010 – 2014.• Developed and implemented Operating Procedures for national field force including Wellness Event completion, usage of equipment, Immunization and Regulatory requirements.• Implemented Operations-wide Medical Waste program, ensuring all Federal and State requirements for Biohazard Waste from Wellness and Immunization events were met.

Mt Arlington, Nj

Consultant in Life Insurance industry to paramedical companies and agencies.

Basking Ridge, Nj

• Managed Corporate Customer Service Centers (4 national locations) and Quality Assurance, 100+ direct reports, for $300M annual revenue corporation.• Developed and implemented internal review processes and procedures for client requirements, ensuring quality services to clients, increasing quality by 20%.• Maintained a database of industry standards and legal compliance requirements and disseminated and applied information as needed across the company• Ensured standards were maintained effectively, leading the industry in quality of services as reported by 92% of clients and partner Laboratories.

Basking Ridge, Nj

• Managed strategically placed Senior Regional Sales Executives.• Developed and implemented national sales strategies, increasing sales by 19%.• Attended and conducted client sales presentations with Sales Executives.• Implemented product training course, which created a team oriented environment for the sales executives. • Integration of Sales Service and Quality into a cohesive corporate organization

Basking Ridge,Nj

• Developed and implemented internal review processes for quality of services provided.• Developed and implemented service standards for specialized service centers.• Managed the Quality Assurance and National Service Center staff, ensuring effectiveness and efficiency of standards and procedures.• Promoted from Assistant Vice President to Vice President based on effective management and coordination and expansion of the corporation’s customer service capabilities.

Basking Ridge, Nj

• Restructured Quality Assurance Department and review of work completed by nationwide contractors, improving quality by 23%.• Improved interactions / service with Field Operations and Clients.

Bachelor’S Degree, Health Services

Registered Nurse, Medicine

Currently licenses in states of NJ and PA