Sandra Kwan Email & Phone Number

San Diego, CA, US

Seattle, Washington, US

• Lead frontline business initiatives, including the successful launch of the Market-Based Pricing Sales Tax initiative in HI & NM, a cost-saving measure through tax collection, potentially saving the business almost.
• Collaborate with sales leadership, business partners, and product teams to enhance PA partnerships, optimize agent journey
• Focus on improving conversions, and enhancing agent experience across property exploration, leveraging new initiatives such as unified purchase experience

San Francisco, California, US

• Robotics Programs:
• Produced the Hiring Manager Sell Training Program by developing a comprehensive talent insight-driven focus on enhancing interview panel approaches through benchmarking, which achieved an impressive 84% Net Promoter.
• Created community initiatives and the Culture Champion Program by collaborating with a focus group of diverse leaders, which helped boost employee engagement by 12% within 4 months through Glint scoring, fostering a.
• Frequently guided and mentored engineer by providing a consistent coaching plan, which contributed to his professional growth, ultimately leading to a well-deserved promotion within 1 year of hire

Sunnyvale, CA, US

• Business Productivity (Marketing Solutions LOB PM)
• Implemented Marketing Solutions lead routing project by implementing measures to significantly correct misrouted country and language prospects, which achieved a remarkable reduction from 30% to an impressive 1% error.
• Strategized with sales operations & sales systems engineering management team on roadmap to substantiate headcount planning
• Defined use case requirements between business stakeholders and technical staff to assess sizing and priority of featuresSales Productivity Operations (Sales Technology Lead PM)
• Led and executed a unified sales motion for APAC GTM strategy by consolidating 3 departments (Recruiter, Learning, and Glint), partnering closely with BizOps, Sr Leaders, sales operations, compensation, legal, pricing.
• Managed global technology strategy roadmaps and portfolios across multiple regions & cross-functional teams, responsible for the development and execution of sales outreach tools (SalesLoft, Gainsight), which increased.

Seattle, WA, US

Business Advisory ServicesDelivery LeadershipWellness, Health & Loving Everything (WHoLE): Founded employee resource group and led teams to offer mindfulness, triathlons/races, & Whole Life Challenge snack programs

San Francisco, CA, US

• Program/Project Manager – ITX Enterprise Application & Integration
• Strategized a human-centered vision for Airbnb on Salesforce agent tooling, broadening supply beyond a luxury retreat market by developing integrations between product payment flow and CRM chat, which successfully.
• Accelerated the completion of a robust RFP/vendor selection process to identify a new social media management tool to better track cases and campaigns

Burlingame, CA, US

• Successfully executed IT Integration Programs for Virgin America > Alaska Airlines by managing seamless merger activities to facilitate a smooth transition from the legacy LAX terminal to colocation, resulting in 0.
• Executed retrospectives and post-mortems at Virgin America project launches, incorporating feedback into valuable Lessons Learned by iterating playbooks throughout each airport relocation, which sold 3 future projects.
• Orchestrated the addition of 7 new airport routes by managing the IT program to ensure the timely execution of ticket counters, gates, and operations for the new routes, which successfully enhanced the airline's.
• Represented IT for airport integrations, new station openings and hybrid solutions (leveraging the acquiring airline's network)
• Managed BOS, LAX, & JFK IT Terminal Relocation Program, ensuring operational flight departures post-cutover

New York, NY, US

• Project / Iteration / Change Manager / Scrum Master – Business Intelligence Visual Insight
• Spearheaded project management and iteration as a Scrum Master for Gap, Inc.'s Business Intelligence Visual Insight team, facilitating the creation of reports and dashboards for business data visualizations, enabling.
• Managed analytics program that developed reporting tools to surface omnichannel consumer insights
• Built translation budget tracking tool to manage and estimate anticipated incurred costs
• Provided data security solution to add single sign-on layer preceding access to Online Reporting Tool

Worldwide, OO

• Crafted a 3-year operations transformation strategy with an execution roadmap, approach, milestones, and business case by developing a comprehensive detailed plan, which provided a clear guide for tackling.
• Curated FinTech Insurance startups and innovators for Bridge by Deloitte’s proprietary use case framework to connect large enterprises
• Managed Client Risk Scoring implementation project for Personal Banking (Retail, Small Business, and Business Banking)

Worldwide, OO

• Financial Services Industry | SecuritiesService Line: Service Operations
• Efficiently managed 5 business analysts and 2 project work streams, enhancing task delegation and overall operational efficiency by implementing effective strategies to streamline their productivity, which resulted in.
• Spearheaded an E2E Client Account Due Diligence (CADD) program by building a model to project weekly volume to allocate workload efficiently, which achieved an impressive 200% reduction, streamlining the end-to-end.

Zurich, CH

• Successfully prospected & engaged with potential revenue generators by facilitating cross-sell opportunities across product suites, onboarding new customers, and minimizing resources needed for key account management
• Implemented account approval project to meet FSA classifications by collaborating with legal and credit teams in preparation for Dodd-Frank legislation affecting ISDA negotiations
• Provided comprehensive desk coverage for Commodities & Global Credit Products, ensuring seamless operational support

New York, NY, US

• Client Onboarding Relationship Manager (Jan 2010 - July 2010)Investment BankClient Valuation Group Relationship Manager (Feb 2007 - Jan 2010)Investment Bank Currency & Global Commodity Exotic Derivatives
• Successfully offshored manual pricing procedures by training Bangalore colleagues on resolving global energy & metal client discrepancies, which surpassed objectives and secured promotions for 5 trained employees
• Managed a VP and Associate from Bear Energy pricing team by leading the data merger with Bear Stearns Physical Oil & UBS Group AG, resulting in the added responsibility of supervising 2 consultants, tasked with onshore.

New York, NY, US

• Identified best practices across Indianapolis & Dallas integration systems by conducting in-depth day-to-day process studies and time tracking across worksites, which led to a $32,000 cost-save

West Lafayette, IN, US

• Elevated career development for students as President of Collegiate Career Network (CCN) by providing expert resume critiques and tutoring on job-search database utilization
• Spearheaded strategic initiatives by brainstorming and implementing action plans for Collegiate Career Network (CCN)
• Orchestrated successful events, including a sophisticated etiquette dinner and a career exploration trip focused on networking with employers, enhancing students' professional growth

West Lafayette, IN, US

London, England, GB

• Created the AE3007 jet engine China Key Account Plan (KAP) for commercial airline customers

London, England, GB

• Applied manufacturing principles through Massachusetts Institute of Technology (MIT) LAI Lean Academy training

New York City, NY, US

• Marketing applications: CMR Adspender, Dynamic Logic, Market Tools, AiM, AdIndex
• Generated detailed reports for Allegra & L.L. Bean by leveraging Audience Insite Measures (AiM), analyzing market trends, & assessing consumer behavior to inform strategic decision-making
• Developed & executed surveys using Market Tools software, gathering valuable insights & feedback from target audiences to enhance marketing strategies & campaign effectiveness
• Crafted engaging introduction summaries for Cosmopolitan newsletters, tailoring content to resonate with readers & drive interest, while also conducting extensive research on women as influential consumers, providing.

Hong Kong, HK

• Translated French conversations with Prince Albert of Monaco for Chinese-speaking colleagues
• Organized VIP & Saudi Arabian royal family flights on private jets and attended to security and transportation operations

Olean, NY, US

• Delivered personalized in-home product demonstrations, resulting in consistent top-tier sales performance
• Successfully managed a dynamic schedule of client appointments, optimizing travel routes & maximizing sales opportunities
• Developed strong customer rapport through tailored recommendations, achieving the highest referral rate in the territory

Management, International Business

Education record

Education record

Education record