- launched a pickup logistics service with partners and own courier services in European countries- launched last-mile logistics through its own couriers in European countries- developed and implemented an automation system for first/last mile services (parcel management system, courier mobile app, geo-zoning)

- implemented a PREDICT delivery time and auto-route planning for couriers- executed a courier service transformation project: • logistics for unloading pick-up shipments at the branches • a new uniforms for couriers • a new type of packaging "tube 120" for packing car mats • a new "logistic bag" for aggregating small parcels • an electric vehicle with shelves for address storage of shipments • "3D-line" for fast packaging selection at the branches

- launched the B2B online store (integration, content management, staff motivation system, support)- launched a separate contact center for B2B online store support- restarted the corporate web-sites of the company group (new concept, design, functional)

- developed and implemented a unified telephone gateway for the courier service- developed and implemented courier payment at the address with online receipts without offline fiscalization- developed and implemented verification of delivery by electronic client signature- developed and implemented self-loading a courier using a phone with a 2D scanner- developed and implemented creating waybill and marking parcels at the pick up time- developed and implemented the acceptance of credit card payments within the courier service- developed and implemented the acceptance of cash payments in the courier service with the issuance of a fiscal receipt- developed and implemented courier mobile app

- launched a new format last mile depot at the first innovative terminal- launched an anti-fraud unit (stopped manipulations with the motivation system)- transformed the last-mile quality assessment system (removed the indicator appeal system and switched teams to performance indicators)

- launched an electronic sales channel through the Privat24 marketplace- created the 'Delivery' business unit for the restaurant network: developed/optimized business processes, created corporate standards, roles, responsibilities, and key performance indicators for employee

- built IT processes in the restaurant network:• built IT infrastructure from "0" (AD, GroupPolicies, DFS, FS, WSUS, SCCM, SCOM, telephony)• implemented ITIL and inhouse IT SLA (incident management, change management, capacity management, disaster recovery management)• documented/standardized business processes• developed corporate IT standards, roles, responsibilities• key performance indicators (KPIs)• implemented a team motivation system based on individual and team KPIs

- implemented a hardware and software system to automate the operations of delivering prepared meals from restaurants- developed and implemented a utility payment management module

- monitored the operation of network data flows (operation of the CORE infrastructure, data transmission channels, data exchange, reporting) - made changes to the mechanisms and procedures of the operational database (Oracle) and corrected procedure calculation errors - administered systems and databases: AD (48 domains and 96 controllers), 1C (67 DB), Liga, Prometeus, ProjectManager

- monitored of the main indicators of the CORE-infrastructure and data transmission channels- corrected deviations from standard CORE-infrastructure work processes (remotely or through local support groups)

- performed start-up and adjustment works in the IT for two hypermarkets with 32 and 34 cash registers (connection and configuration of IT and trading equipment, installation of operating systems, configuration of data synchronization between central servers, warehouse servers and equipment) - resolution of incidents of IT and CCTV within the supermarket