Sandra Whitaker Email & Phone Number

Sydney, Australia

• Responsible for Continuous Improvement of processes and services for ADHC supported accommodation within the Performance Improvement team. My focus was Program Manager of a suite of Projects and Change Management.
• Engaging all stakeholders in the ADHC Management chain to achieve a consistent and prioritized approach to supervision.
• Developing a revised Supervision Policy… Show more Responsible for Continuous Improvement of processes and services for ADHC supported accommodation within the Performance Improvement team. My focus was Program Manager.
• Developing a revised Supervision Policy to reflect contemporary approaches to supervision and person-centered principals, supported by relevant operational guidelines.
• Formulating a strategy for the supervision of casual staff.
• Developing and coordinating a suite of resources and strategies to assist Team Leaders in conducting supervisions and achieving positive supervision outcomes.These initiatives resulted in an improvement in supervision.

Liverpool, NSW

• Main Achievements
• Project Managing the implementation of a three new substantial call centre technologies - Avaya Callbacks, Avaya Interaction Centre, and Avaya Proactive Outreach Manager - as part of a department-wide telephony upgrade.
• Project Managing the implementation of a three new substantial call centre technologies - Avaya Callbacks, Avaya Interaction Centre, and Avaya Proactive Outreach Manager - as part of a department-wide telephony upgrade.
• Creation of a business case to support the amalgamation of two internal departments, including identification of best practice processes and development of change management strategies. Show less

Sydney, Australia

I established this business to pursue my interest in videography and film production. This has included producing videos for testimonials, promotions, instruction and events for commercial and non-profit organisations.

Cairns, Australia

At Djarragun College I managed a $15m capital works program funded by the Building the Education Revolution programme from funding application to final acquittal. As Head of IT I managed IT staff, and standardised the College's systems under a single domain with the introduction of a campus-wide dual operating system environment with virtual Windows 7.

Armidale

Managed the development and implementation of Microsoft Exchange for academic and administrative users across the campus.

United Kingdom

Lead a team of 20 to provide ICT technical support (servers and networks) and delivered a wide range of technical change projects across more than 100 public schools in East Sussex, UK.

United Kingdom

Administered a 50 users Windows/ SQL/MS Exchange network, including installation and maintenance of hardware and software and user training and support.

Zimbabwe

During this period, I managed two small businesses, provided hardware and software consultancy sales and support, trained clients in Office and Accounting applications and developed bespoke database systems for a diverse range of clients.

Prince2 Foundation

Certificate Iv In Training And Assessment

Certificate Iv In Film & Tv Production

Higher Diploma Of Education

Bachelor Of Arts, French & English