Sandra Foster Email & Phone Number

Tulsa, Oklahoma Area

Tulsa, Oklahoma Area

Using in-depth entry, servicing and rating knowledge of all assigned policy programs; handles non-routine transactions and complex files. • Selected from group of 175 Auto Underwriting employees to the Complex team which had 6 employees. • Average 140 or 270 daily, consistently meeting goals. Recognized as a high producer. • Independently handle inquiries from agents, staff, producers, brokers, and policyholders efficiently.• Subject expert acting as technical resource for procedures, problem resolution, and reference materials.• Works with other business areas on complex service issues – commercial and business.• Reviews and resolves discrepancies on suspense account listings saving money and time.• Assists management in the development and implementation of new procedures and workflows.

Tulsa, Oklahoma Area

Processed policy changes for up to 30 states – 20-40 per week .• Worked with agents, staff, and policyholders in a timely and efficient manner. • Performed premium breakdowns, electronically and/or manually calculates rates ensuring accuracy. • Worked special assignments/projects as directed – selected for change management team. • Communicated with Agents, Producers, and third parties as needed in a timely and effective manner. • Created certified copies for policy coverage as requested. Prepared/typed and assembled routine policy forms, endorsements and filings.• Supplemented training and acted as a resource for Underwriting Service Assistant personnel, staff, agents, and other associates.• Handled cash and/or credit card payments/processing ensuring accuracy and timeliness. • Assisted with the quality proficiency – Selected to check work quality ensuring accuracy. • Handle auditable policy functions and routine premium collections as needed.