Sandra Mccants, Ms Email & Phone Number

Tampa, Florida, United States

Tampa, Florida, United States

Work Collaboratively with teams and referral sources to exceed the expectations of the patients and communities we serve as we deliver exceptional hospice care

Fort Pierce, Florida, United States

Jupiter, Florida

Collaborate with clinical and support staff in designing a personalized treatment plan to meet the unique needs of Orenda clients. Ensuring an impeccable customer service experience as clients embark on a life of recovery. Provided customer excellence training for all facility staff.

Palm City

▪ Diligently ensured that the potential client was handled effectively by assisting each caller while determining if the potential patient was eligible for treatment.▪ Effectively manages the inbound and outbound referral process, while successfully collaborating with clinical managers in determining client admission by meticulously determining eligibility.▪ Proactively manages trains and mentors each individual team members to ensure a quality experience, while maintaining best… Show more ▪ Diligently ensured that the potential client was handled effectively by assisting each caller while determining if the potential patient was eligible for treatment.▪ Effectively manages the inbound and outbound referral process, while successfully collaborating with clinical managers in determining client admission by meticulously determining eligibility.▪ Proactively manages trains and mentors each individual team members to ensure a quality experience, while maintaining best practices.▪ Continuously supports the development of Key Performance Indicators (KPIs) within department, while fundamentally maintaining and establishing metrics and evaluate performance and outcomes.★ Resulting in maintaining successful business partnerships, while exceeding expectations. Show less

Palm City

▪ Diligently coached staff on admission criteria based on American Society of Addictions Medicine (ASAM) criteria, while developing and maintaining success business relationships.▪ Thoroughly reviewed each individual Clinical Intakes Assessments for completeness while continuously proved to exceed expectations by driving development, execution and evaluation of Key Performance Indicators (KPIs).▪ Proactively determined admissions and each appropriate level of care, approved by… Show more ▪ Diligently coached staff on admission criteria based on American Society of Addictions Medicine (ASAM) criteria, while developing and maintaining success business relationships.▪ Thoroughly reviewed each individual Clinical Intakes Assessments for completeness while continuously proved to exceed expectations by driving development, execution and evaluation of Key Performance Indicators (KPIs).▪ Proactively determined admissions and each appropriate level of care, approved by admissions based on insurance reimbursement and clinical managers by thoroughly screening and evaluating all potential options.★ Successfully hired, coached, trained and developed all new hires, by maintain customer service standards and exceeding expectations. Show less

West Palm Beach

▪ Successfully served as one of the professional leaders for department and referral sources regarding hospice, while effectively steering day-to-day operations by thoroughly preparing the annual and monthly compliance and quality reports.▪ Proactively ensured that every new hospital hospice referral was seen within one hour by diligently collaborating with Admissions Clinical Supervisors to maintain team productivity and tackle clinical issues.▪ Effectively partnered with The Business… Show more ▪ Successfully served as one of the professional leaders for department and referral sources regarding hospice, while effectively steering day-to-day operations by thoroughly preparing the annual and monthly compliance and quality reports.▪ Proactively ensured that every new hospital hospice referral was seen within one hour by diligently collaborating with Admissions Clinical Supervisors to maintain team productivity and tackle clinical issues.▪ Effectively partnered with The Business Development Manager to ensure the attainment of organizational goals were met and exceeded. ▪ Continuously monitored referrals, ensuring timely, same day referral visits, while determining and identifying all benchmarks including ensuring the completion of the certification of terminal Illness documentation.▪ Fundamentally addressed all admissions generated customer service opportunities, while continuously participated in bi-weekly round table meetings with CEO/VP and Team Directors to determine strategies to continuously improve the conversion rate/market share.▪ Ensured that Intake Representatives adhered to Lean processes and Standard Work initiatives.★ Created and implemented the process of Pre-Admission Visit as a means of ensuring that all new referrals received hand delivered information about hospice services, which resulted in an increasing admission conversion rate. Show less

West Palm Beach

▪ Continuously increased referrals in designated region, while proactively acted as Liaison for 5 hospitals in Palm Beach County.▪ Built successful business relationships by collaborating with case managers and discharge planners▪ Victoriously demonstrated knowledge of hospice levels of care and Medicare guidelines.★ Secured increase in hospice referrals at West Palm Beach Veterans Hospital and monthly referrals at Belle Glade hospital; resulted, in receiving “The Whatever It Takes… Show more ▪ Continuously increased referrals in designated region, while proactively acted as Liaison for 5 hospitals in Palm Beach County.▪ Built successful business relationships by collaborating with case managers and discharge planners▪ Victoriously demonstrated knowledge of hospice levels of care and Medicare guidelines.★ Secured increase in hospice referrals at West Palm Beach Veterans Hospital and monthly referrals at Belle Glade hospital; resulted, in receiving “The Whatever It Takes – Outstanding Employee Award”. Show less

Boynton Beach, Florida

Hired, trained, mentored admissions intake staff. Coordinated logistics re: arriving admissionsStaff schedules, overall daily activities of admissions office

Delray

▪ Developed and trained facility physicians on Florida's Baker Act Statutes.▪ Thoroughly screened patients for appropriate admission for addictions or mental health via initial intake assessments.▪ Effectively served as liaison between court and facility in coordinating all involuntary placement hearings.

Ms, Organizational Leadership

Bls, Social Welfare, Summa Cum Laude

Lean Six Sigma Green Belt Certified (Ssybc)