Results-driven Customer Service/Project Manager with extensive experience in the healthcare industry. Over 10 years experience in strategizing and driving the delivery of process improvement and new service offerings/enhancements to meet market, business and customer needs. Unique cross-functional experience in project management, product development, marketing, innovation, support, training and technical writing. Experienced at managing multiple projects, on-time and in-budget, with high customer satisfaction. High-energy leader with reputation for integrity and quality. • Developed & managed $30M lifecycle business • Managed multiple process and improvement projects through six-sigma quality methodologies resulting in cost reductions of $1.75M• Increased field service administrative efficiencies by 90% through FS efficiency project, achieving 100% of 5-year worldwide deployment in 2.5-years• Managed Field Service support team, achieving 93% satisfaction rating • Assisted in internal audits to ensure FDA, legal and regulatory complianceCustomer advocate with strong passion and history for exceeding customer expectations.Specialties: Developing and presenting innovative solutions Identifying system and client needsManaging and implementing projects Utilizing Total Quality Management (TQM) and Six Sigma (MEDIC) quality methodologiesAnalyzing issues and determining root causeTroubleshooting where problems are not clearly defined