Sandra Lopez Email & Phone Number

Miami, Fl, Us

United States

Miami/Fort Lauderdale Area

• Managed aspects of on-site training and installation of Infor Hospitality software applications.• Conducted standardized training courses using Infor training documentation.• Provided on-site transitional support of software installation go-live.• Provided feedback to customers and Infor on training participants’ progress.• Provided timely communication of project status to customers and Infor.• Prepared and complete all project related paperwork as defined by Infor.• Adhered to project schedule including flights, training, meetings, conference calls, etc.

Miami/Fort Lauderdale Area

• Assisted La Quinta by Wyndham properties with transition from Nite Vision to SynXis PM.• Managed and documented set-up details and concerns for training. • Hosted live remote training sessions for Management Team, Front Desk and Housekeeping.• Provided training sessions in Spanish upon request.• Completed hardware set up as necessary to ensure a smooth cut-over.• Assisted and provided solutions to properties during transition process.• Provided on-going support to after new system installation to ensure complete functionality.

Miami/Fort Lauderdale Area

• Built and maintained working relationships with clients.• Conducted regular site visits as well as training, on-boarding for new accounts, and on-going support for existing accounts.• Worked closely with install and service coordinators to ensure customer expectations were met.• Dealt with client concerns efficiently, informing internal parties of specific issues that needed to be addressed.

Miami

• Processed and handled group rooming lists & reservations, ensuring all concessions were accounted for and billing set-up was accurate.• Monitored group blocks, maintaining availability and/or taking action where necessary.• Ensured groups blocks were set-up accordingly in all reservations systems, (Delphi, SynXis, Epitome) in order for reservations to be booked online.• Facilitated all relevant information to reservations team in order to process booking requests.

Miami

•Responsible for coordination of placement of commercials on daily logs in accordance with advertiser’s guidelines being mindful that competing products were not scheduled too closely & clients with broad rotating commercial spots got an even rotation during the day and week. •Organized the program breaks so that the On-Air Look was attractive, informative and fresh.

Coral Gables

Provided support to Executive Event Planner for all Pre, On-site & post event management as well as managed The Wedding Collection, a high-end wedding & evening related merchandise boutique.

Miami, Fl

Provided administrative support to VP Sales & Marketing IHG Latin America & Caribbean region, including travel arrangements, planning meetings, preparing expense reports and coordination of workshops, courses, conferences calls and other activities as needed.

*Responsible for all recruitment efforts, to include interviewing, and processing of all hires for the InterContinental Miami.*Planned and carried out Employee Relations activities 1/2006 –3/07.

*Supervised daily activities of the Reservations Department to include training & appraising of staff.*Acting Reservations Manager 9/2004 - 1/2005

Miami

*Assisted sales directors with their respective territories/markets including Northeast, Midwest, Mid-Atlantic, International, and Corporate Transient*Qualified potential group business for all sales managers

*Prepared all daily VIP arrivals & supervised Club Floor Operations.*Managed Guest Relations Department during manager's absence.

Miami

*Handled guest inquiries concerning the hotel and surrounding areas while promoting in-house facilities

Bachelor'S Degree, Finance & International Business

Continued Education, Strategic Marketing