Sandra L. Rivas Email & Phone Number

Louisville, Kentucky, Us

-Manages relationships between internal team members, key client stakeholders, agents and vendors to ensure client satisfaction, drive engagement in Humana's digital wellness platform, and the effective execution of client engagement strategies while supporting a book of business that spans over 200 accounts with more than 100k members-Leads a team of 4 Engagement Professionals to outperform annual engagement targets by more than 10% in the first 12 months; Coaches team in the delivery of strategies to earn clients an 8% annual cost savings while improving health outcomes, decreasing hospitalizations, and driving utilization of Humana's clinical and digital wellness programs-Analyzes customer reporting to search for insights into claims costs, plan utilization, clinical trends, and gaps in care; Translates insights into actionable initiatives that integrate clinical goals with wellness engagement to achieve an average of 11% spending decline per member annually-Effectively positions solutions in a compelling way by developing a deep understanding of the challenges faced by clients, business goals, and organizational culture, and synthesizing health plan data serving as a trusted consultative advisor-Partners closely with product team to serve as the voice of the customer by identifying needs/pain points, and analyzing product performance and feedback -Mentors 4 associates via the Humana MentorMe program to foster skills in engagement planning, public speaking, presentations, organizational/time-management skills and professional written communication

Louisville, Kentucky, Us

-Successfully managed a book of business consisting of 60 clients; close collaboration with theaccount management team to review mutual blocks of business, identify opportunities for cross salesdevelop client strategies, and partnered with sales team as a subject-matter expert for Humana's clinical and wellness value proposition• Utilized clinical data in addition to unique Organizational Needs Assessments to identify opportunities that drive appropriate utilization of resources while exceeding individual engagement goal by more than 15% in the first 12 months• Developed a deep knowledge of Humana’s products and the benefit offerings specific to assignedclients in order to seamlessly integrate Clinical and Wellness solutions, and provide a comprehensivemember experience to address individual disease states and overall health

Eden Prairie , Mn, Us

Expertly developed strategies for member engagement in products that directly influenced thebusiness objectives of a large healthcare system, resulting in over a 20% increase in clinical programparticipation, a 15% decrease in gaps in care, and a 28% increase in biometric screenings within 12months• Effectively built strong relationships and regularly collaborated with client’s C-suite and other seniorleaders as well as UHC account team to determine the overall impact of products and servicesthrough clinical and financial analysis• Successfully designed and managed a pilot program to drive engagement into the client'sAccountable Care Organization (ACO) by researching Medicare policies and regulations regardingValue-Based Care

Portland, Maine, Us

Developed and executed a strategic annual operating plan that encompassed productivity goals,contractual requirements, and addressed client cost-risks, leading to a 32% increase in programenrollment within the first four months and an average of 87% participation throughout tenure atlarge manufacturing client with over 50 locations• Tracked participation and outcomes, analyzed metrics, and developed reporting determiningcorrelation between program participation and workforce risk factors, health trends, and gaps in care

B.S., Exercise Science

M.S., Human Movement Science With A Specialization In Exercise Physiology (Clinical Track)