* 3rd level market data support for vendor products including Bloomberg, Thomson Reuters, ICAP and several others* Responsible for managing market data escalations and incidents through their resolution* Manage projects pertaining to new infrastructure installs, upgrades and break-fix incidents for market data applications * Package, test, and manage the rollout of market data applications in TEST, QA, and PROD* Rollout Eikon updates and manage vendor escalations* Conduct BCP testing at DR sites for Dealing 3000, EBS, and Bloomberg ensuring operational functionality* Partake in global expense management initiatives on a quarterly basis.

* Maintained application support tickets, analyzed results, made recommendations and assisted in the rollout of new features * Supported end users with business related applications and troubleshooting; escalated issues to software developers* Assessed application training needs for training manuals and held new hire training sessions* Provided support for the testing of new and existing software under development or consideration for purchase.

* Collaborated with Market Data IT at various financial firms to provide technical support for IBM and Thomson Reuters products* Thomson Reuters Dealing 3000: Managed new installs of hardware Cisco switches, Servers, and Keystations, configured and tested new implementations for IMACs, deployed software upgrades* Conducted site surveys, new installs, client moves, upgrades, and power-downs along with follow-up walkthroughs at client production sites and BCP sites* Installed RDFs, 3000 Xtra via RXN/ MPLS, Nortel VPN, McAfee and update patches* Break-fix KVM Amulets, transmitter cards, D3000 keyboards, D3D keypads and familiar with Mighter and Wey keyboards* Configured and tested Matching/IP, IDN/News, conversations, Deal Tracker Feed, Deal Tracker suite.

* Utilized Norton Ghost for imaging of server onto client computers * Installed software and security updates onto student and faculty technology PCs* Provided help desk troubleshooting and application support upon request* Monitored and maintained the computer labs; resolved escalations* Tutored fellow computer science students at various levels.

* Assisted in the migration, collaboration, and deployment of an interoffice resource portal with with Microsoft Office Sharepoint Services* Tested tools for migrating entire folders from the old WSS 3.0 environment to the new MOSS 2007 environment * Created a SharePoint library as a resource center for beginning users, developers, and administrators of MOSS 2007* Conducted ad hoc testing, user acceptance testing, and technicial document editing.