IT Director (Project, Process & Resource Manager)Implement and operate a model to centralize resource management, develop strategic suppliers and standardize the IT processes and methodologies. Member of the AXA Mexico Crisis Committee to solve major incidents. Leading 7 direct reports and more than 350 indirect.•Designed, implemented and operated a model to manage IT human resources, it reduced the project cost after the first year implemented.•Implemented stability model based on Lean Management to solve incidents, improving fix time delivery and team performance.•Negotiated contracts with main suppliers, to reduce costs and improved the service quality.•Implemented the adoption of SCRUM Agile methodology and create agile teams.IT Director (operations, finance, HHRR, internal audit and compliance) Identify, advise and solve technical and performance issues, project execution (~25 projects simultaneously) and continuous improvement of IT systems.•Project leader in multinational technical (hw, sw and data) mergers and secessions by the sale or acquisition of business.•Successful implementation of technical tools: BPM, ERP (SAP and People Soft) electronic invoice (CFDi), collections system and SPEI for inter-banking transfers.PMO DirectorAccountable of the project portfolio to ensure the delivery projects on time, on budget, on scope and on quality.•Creation of the PMO (standards, processes, methodology, metrics and tools), improving the effectiveness of the project execution.IT Director - Operations and Stability Ensure the availability and stability of the systems to provide service to the customers and sales force.•Execution of the IT stability plan, achieving a reduction of the major incidents (critical failures) and decreasing the execution of the monthly closing processes.•Negotiated the contracts to implement the outsourcing strategy, which support legacy systems•Certificated the organization in CMMi level 2, improving project execution.

Development of Corporate Systems Sub-director (Reporting to CIO)In charge of solving any IT need for corporate areas such as operations, finance, legal and HHRR, to select and implement tools to improve processes and reduce costs; in addition, accountable of the proper functioning of the systems.• Board advisor for special projects such as the market analysis, sales strategies, operational excellence and new products design. Aligned with the customers needs, achieving the successful launch of two flagship products as Vida Mujer.• Evaluated, selected and implemented many technical solutions to solve business needs which reduce the operational costes.• Represented Latinamerica in the 2002 Palm Council as result of developing and implementing innovative mobile solutions to improve the productivity of the sales force, by using mobile phones.• Designed and developed new motor claims care processes such as evaluation, compensation, collections, motor workshops service, etc., this positioned the company to offer service guarantees to the customers and measure the suppliers service.• Successful selected and implemented the infrastructure and software tool for the contact center (99.7% availability) when the operations area was moved from Mexico City to Queretaro.