Sandra Wall Email & Phone Number

Pennsauken, New Jersey, United States

Pennsauken, Nj

(Promoted to Senior Manager September 2018 - previously Manager, Supervisor, Senior Associate)• Lead projects/teams requiring mobility solutions and services.• Management of 25,000 mobile devices through SOTI Mobicontrol (MDM) and KNOX services.• Vendor management/Contract negotiation for services pertaining to mobility (e.g., carriers, TEM providers, support services). • Creation of profiles, packages, application updates, and server upgrades as needed/requested. • Leverage support of MDM providers to troubleshoot Mobile device provisioning, deployment, and account management.• Collaborate and engage with all levels of IT leadership, Desktop Equipment Services, Application Support, and Network Support Services, Home Care Technology teams, and varied Home Healthcare specialty practices.• Develop and improve company processes, procedures, and IT policies related to mobile support, security, and compliance.• Ensure SLAs are met.• Create and maintain documentation including standard operating procedures, configuration documentation, policy, and training documentation.• Knowledge base management and content development.• Analysis and identification of trends and opportunities for process and technology enhancements.• Resolution of complex technical issues• Manage billing and reporting.• Hiring, training, development, and supervision of Mobile Device Services staff (including supervision of 15 technicians providing third-party first level support)• Establish, maintain, and share operational metrics, analysis tools, productivity goals, and work standards for team and individual performance.

Bachelor Of Business Administration - Human Resource Management

Bachelor Of Science (B.S.), Human Resources Management And Services