Sandra Madigan Email & Phone Number

Bend, Oregon, United States

Managed support desk for Home Loans production staff including scheduling and adherence to SLAs. Provided guidance and support for procedural, systemic, and regulatory issues; escalating to management and vendors as needed. Supervised Home Loans centralized processes including processing of non-originated loans, government insuring, and assumptions..

Bend, Oregon, United States

Reviewed documentation to verify accuracy prior to insuring loans with FHA, VA, and USDA. Tracked and reported issues to identify training opportunities. Developed procedures for Home Loans processes as assigned and assisted with training. Answered questions and resolved issues for Home Loans staff received via the department Help Desk. Processed.

Bend, Oregon, United States

Reviewed loan documentation to verify conditions for close have been met. Ensured compliance with Bank, regulation, and investor requirements. Coordinated closing of loans with title companies, and disbursed funds. Assisted other departments as needed to ensure all documentation for investors was accurate and complete.

Bend, Oregon, United States

Assisted internal staff with questions and maintenance regarding credit and debit cards. Tracked and reported portfolio data such as payments, account volumes, and fraud totals. Developed procedures for new products and processes. Researched and resolved outstanding items related to credit card processing.

Tigard, OR

Unpacked, processed, and applied sensors to incoming inventory for assigned department according to corporate and department standards. Assisted in processing of other department's incoming stock as needed. Completed special projects for department manager as schedule allowed.

Tigard, OR

Managed resolution of systemic and procedural breakdowns using waterfall project methodology. Led cross-functional team through all phases of project life cycle, including planning, containment, recovery, and closure. Obtained resources to resolve newly identified breakdowns. Communication Specialist for department; acted as single point of contact for ad.

Tigard, OR

Managed exempt staff that coordinated resolution of systemic and procedural breakdowns. Reported department results to management and key stakeholders. Managed all business continuity tasks for department including documentation and testing. Acted as department subject matter expert on projects with impact to inventory of breakdowns.

Tigard, OR

Managed staff in charge of configuration of outgoing customer letters using Dialogue software. Managed conversion of existing letter templates from multiple platforms to Dialogue. Developed process and procedures for production updates to letter templates for marketing initiatives and new projects.

Tigard, OR

Prepared department budget, ongoing analysis of variances, and monthly reporting. Acted as subject matter expert on projects that impacted back office operations. Acted as stakeholder on project to develop and implement database to track productivity and quality for all department functions.

Tigard, OR

Represented Accounting and Settlement departments in portfolio acquisitions, guaranteeing contractual obligations were met. Reviewed settlement reports during transition, analyzed variances, and booked general ledger entries. Prepared reports for service organizations and partners.