PAYMENT SOLUTIONS DIGITAL MARKETING • Manage all aspects of company websites with 10 million+ monthly visitors, mysynchrony.com & synchronybusiness.com, including support queue for partner promotions, customized tools for partners, content updates, design & development of new webpages, quality assurance testing for all updates • Coordinate personalization requirements for targeted offers and audiences• Work cross-functionally with developers, align strategically with client teams and execute changes for best in class online user experience, for desktop & mobile • Work with agency partners to manage development of new functionality & content for sites• Report monthly activity for services provided to key stakeholders and partners• Assist with analytics reporting of campaigns performance on site

Managed decommission of collaborative software that was no longer in compliance Designed & implemented asset based internal billing process for business & sub-businesses with project team• Consulted with internal business leads; identified data owners & software needs • Tracked ownership of 170,000 files & managed migration of data to secured storage location • Worked with the technical project lead to ensure all deliverables were met on time • Managed & revised project plan; led weekly meetings, calls & project notes with business leads • Developed & implemented asset management process for 12,000 plus assets• Coordinated data scrub to ensure accurate billing• Researched internal billing options; weighed advantages & disadvantages of systems• Developed & implement processes for monthly billing • Reviewed, revised, & executed monthly bill

Provided cost recovery coordination for GE’s Technology Services Group to ensure reimbursement by departments for technology solutions.• Analyzed & prepared cost estimates for internal business transactions for GE’s Technology Service Group• Consulted internal business solution architects on specific technology applications & costing solutions needed• Coordinated with technology owners & applying pricing guidelines to the cost estimate model to increase precision for internal debits/credits• Moved ~$10-15 million a month in interdepartmental transactions• Revised & modify the cost model to better align actuals & cost estimates

• Managed accounts receivable & accounts payable departments • Reviewed 100 plus vendor invoices per week for accuracy prior to billing customers & processing for payment• Led Month End Closing - Prepared & analyzed reports for accuracy, researched & resolved balancing issues • Implemented ongoing checks & balances to reduce month end processing time by an average of 2 days• Reconciled all payments, check register & documentation for bi-monthly check runs• Led accounting software system upgrade, implemented new processes needed & provided training • Provided administrative support for the office including President, Vice President & Sales Team

• Managed accounts receivable for Cincinnati clients. Achieved highest accounts receivable collection rate for all WhittmanHart offices for six months, collected up to $200,000 in past due funds. Ensured client understood billing & provided any necessary documentation for payment to be approved. • Managed project budgets; tracked project documentation for SOW’s & client change orders• Coordinated project billings; oversee client account status & contact clients regarding past due accounts• Managed client message boards to ensure all postings were within legal guidelines• Coordinated conferences with client, public relations & marketing agencies & served as an on-site contact• Started out as contractor & hired on full time based on performance• Provided administrative support to 10 -15 members of the account team, finance, & executives

Client: Procter & GambleProvided administrative support and event coordination for management team.• Coordinated logistics for senior management training & acted as point-of-contact for events• Managed training registration process: arranged all logistics for travelers located outside of the U.S.• Collaborated with training personnel to ensure material deadlines were met; compiled training docs for printing of event booklets; uploaded all materials to training website• Provided administrative support & event coordination for management team

Provided reception and administrative support for corporate offices.• Managed office logistics; maintained office supply inventory for the entire company.• Assisted accounting with receivables; prepared daily cash deposits.• Coordinated recruitment schedules with Human Resources.

Performed data entry.Led team; consulted with colleagues on any issuesMaintained a high level of quality and accuracy.Trained new personnel on data entry systems.

Provided reception and administrative support for one psychiatrist and three counselors.• Coordinated schedules• Maintained client database and office records. • Led preparation of all insurance claims and monthly client statements.

Provided administrative support for a team of attorneys and paralegals on a high profile case.Prepared exhibits for in-trial use by attorneys and court; prepared witness kits with exhibits and transcripts.Performed computerized legal research using Westlaw, Lexis, and the Internet.Reviewed trial transcripts for use by attorneys, prepared transcript quotations for trial database.Maintained time counts for attorney records; organized and duplicated files for attorneys and court.

Provided reception and administrative support for the Lt. Governor of GuamLed daily administration of the Lt. Governor's office.Managed logistics for the Lt. Governor's public appearances.Prepared and finalized proclamations prior to formal signing ceremonies.Maintained Lt. Governor's schedule ensuring all activities were clearly outlined.Interacted with constituents on behalf of the Lt. Governor and Chief of Staff.