Sandra Malcolm Email & Phone Number

Courtice Ontario

Toronto, Canada Area

• Execute daily tasks including Customer care, Call routing, Email and Web support, Data Processing, Order Entry, Welcome and verification calls
• Perform daily tasks with multiple programs including Microsoft Office, Excel, and Outlook
• Consistently alternating processes and procedures dependent on current client needs
• Creating multiple data spreadsheets to track daily sales, refunds and customer requests for all of our different client's ranging from Health Care Services to Online Businesses
• Consistently maintain up to date and accurate call tracking spreadsheets
• Designed and implemented training material for new and existing employees on a regular basis

Brantford, Oakville, Lindsey

• Implemented new processes and systems for improving customer service satisfaction.
• Organized weekly sales reports for the sales department to track product success.
• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Described product to customers and accurately explained details and care of merchandise.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

Brantford

• Provided customer service for an average of 150 calls per day.
• We were a third party verification process for a Telus company in the states. Once a purchase was made with the company, calls were switched to us to verify their purchase.

Brantford

• Responsible for managing 2 outlet stores. Daily sales, receipts, cash deposits and customer concerns.
• Shipping and receiving products, training new employees.
• Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Business Mangement, Management

Business Applications

Ossd, Grade 12